Store Manager

Position: Store Manager

Location: PMC Kurla, Mumbai

Department: Retail Operations

Reports To: Cluster Manager

Role Summary

• Responsible for overall store performance and profitability
• Ensure exceptional customer experience and brand representation
• Lead the store team to achieve sales, operations, and service excellence

Key Responsibilities

• Achieve monthly and annual sales targets
• Monitor KPIs: ATV, UPT, Conversion %, Bill Value
• Drive upselling, cross-selling, and customer engagement
• Ensure high-quality customer service at all times
• Handle escalated customer concerns and resolve issues
• Build customer loyalty and repeat business
• Conduct performance reviews and team meetings
• Maintain a productive and motivated team environment
• Oversee daily store operations and SOP adherence
• Manage cash handling, billing, and daily reconciliation
• Maintain compliance with audit and security guidelines
• Maintain attractive and organised product displays
• Prepare daily/weekly/monthly business reports

Qualification & Experience

• Graduate
• 4–7 years of retail experience, including 2+ years in a Store Manager role
• Experience in premium/luxury retail preferred
• Willingness to work in mall/store shift timings, weekends & holidays