Sr. Specialist - Inbound Mail

Actively Reviewing the Applications

Kidana | كدانة

India Full-Time On-site

Posted 1 day ago • Apply by May 19, 2026

Job Description

Job Description

ROLE MAIN PURPOSE:

Will be responsible to manage and coordinate all incoming communication channels for the CEO's office. And for ensuring efficient and effective communication with internal and external stakeholders.

Key Responsibilities

FUNCTIONAL RESPONSIBILITIES

Serve as the primary point of contact for all incoming communication channels, including phone calls, emails, and other messaging platforms.
Handle and prioritize incoming inquiries, requests, and messages, ensuring timely and appropriate responses or redirecting them to the relevant individuals.
Maintain a professional and courteous demeanour when interacting with stakeholders, clients, and partners.
Monitor and manage the CEO's email inbox, filtering and categorizing messages for efficient handling.
Gather, organize, and disseminate information to the appropriate parties within the CEO's office.
Collaborate with internal teams to obtain necessary information for timely responses and follow-ups.
Maintain detailed and organized records of incoming communication, including logs, databases, and tracking systems.
Build and maintain positive relationships with internal and external stakeholders.
Respond promptly to inquiries and requests, providing accurate and helpful information or directing them to the appropriate contacts.
Ensure exceptional customer service and satisfaction in all interactions.
Handle sensitive and confidential information with the utmost discretion and professionalism.
Ensure compliance with privacy and data protection regulations.
Educational Qualifications: Bachelor's degree in Business Administration, Marketing, Public Relations, or a related field.
Professional Experience: Minimum 3+ years’ experience in inbound communications for high-level support to executives, preferably in a similar organization with similar operations.