Social Media Manager & Client Servicing (Advertising Agency)

About us

Kwanta Communications is a creative agency delivering brand, digital, and film work across multiple clients. This is a blended role for someone who can run social media accounts and own the client relationship that goes with them.

The role

You will manage social media for a set of client accounts and act as their day-to-day point of contact. That means planning content, coordinating the creative team, keeping clients updated, and making sure work ships on time. It suits someone who is equally comfortable building a content calendar and handling a client call. This is a hybrid role based in Chandigarh, working closely with the founder.

What you'll do

• Plan and manage monthly social calendars across assigned client accounts
• Coordinate with design, video, and copy to produce posts, reels, and stories
• Schedule content and manage day-to-day community engagement
• Act as the main point of contact for your accounts, from briefs to approvals
• Translate client requirements into clear briefs for the creative team
• Track performance and share simple, useful reports with clients
• Keep timelines, feedback, and follow-ups organised so nothing slips

What we're looking for

• 2 to 4 years in social media management, client servicing, or a mix of both, with an agency background strongly preferred
• A working knowledge of Instagram, LinkedIn, Facebook, YouTube, and X, and what performs on each
• Confident client communication that stays clear and professional under pressure
• Strong organisation and follow-through across multiple accounts
• Comfort with scheduling and analytics tools such as Meta Business Suite
• Proficient in writing effective AI prompts for content ideas, captions, and reporting
• Based in or around Chandigarh Tricity, or willing to relocate, for hybrid working

Bonus points

• Experience with paid social and boosting campaigns
• Basic hands-on design or video editing (Canva, CapCut) for quick turnarounds
• Experience developing or executing brand IPs, events, or content properties
• Copywriting ability for captions and short-form content

What you get

• End-to-end ownership of your accounts, both the social output and the relationship
• Direct work with the founder
• A clear growth path toward Account Manager or Social Media Lead as you take on more