Shift Leader - Operations Control Manager

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JOB DESCRIPTION

Shift Leader - Operations Control Manager

Acting Operations Control Manager on the floor at the shift. Being able to demonstrate Command & Control and Major Events coordination behavior. Has to have Operational Analytics skills. Being able to influence people who may not be reporting to them directly. Substitute Major Incident Manager or act as escalation point in case of higher complexity/severity incident.

Acts as Operations Control Manager during shifts, ensuring command and control, incident coordination, and operational analytics. Serves as escalation point for complex incidents and influences cross‑functional teams.

Skills / Products (Command & Control, Major Events Coordination, Operational Analytics):

Common: ITSM, Release management, Vulnerability management best practices.

Software Engineering: GitHub, Python (for automation of reporting/analytics).

Capabilities

Coordinate incident response and escalation.

Apply ITSM compliance and structured release management.

Automate reporting and analytics workflows.

Store and manage operational scripts/playbooks in GitHub.

Responsibilities

QUALIFICATIONS

About Us

At Zensar, we’re “experience-led everything”. We are committed to conceptualizing, designing, engineering, marketing, and managing digital solutions and experiences for over 130 leading enterprises. We are a company driven by a bold purpose: Together, we shape experiences for better futures. Whether for our clients, our people, or the world around us, this belief powers everything we do. At the heart of our culture is ONE with Client - a set of four core values that reflect who we are and how we work: One Zensar, Nurturing, Empowering, and Client Focus.

Part of the $4.8 billion RPG Group, we’re a community of 10,000+ innovators across 30+ global locations, including Milpitas, Seattle, Princeton, Cape Town, London, Zurich, Singapore, and Mexico City. Explore Life at Zensar and join us to Grow. Own. Achieve. Learn. to be the best version of yourself.

We believe the best work happens when individuality is celebrated, growth is encouraged, and well-being is prioritized. We are an equal employment opportunity (EEO) and affirmative action employer, committed to creating an inclusive workplace. All qualified applicants will be considered without regard to race, creed, color, ancestry, religion, sex, national origin, citizenship, age, sexual orientation, gender identity, disability, marital status, family medical leave status, or protected veteran status.