SF Service Cloud & AI Administrator | 2.00 Lakh Per Month

Job Title: Salesforce Service Cloud & AI Administrator (Einstein Bot & Agent force)

Role Summary 

We are looking for a Salesforce professional with strong experience in Service Cloud lifecycle management, Omnichannel configuration, and hands-on expertise in Einstein Bots and Agent force Agents. The role focuses on designing, implementing, and optimizing intelligent customer service experiences powered by automation and AI. 

Key Responsibilities:

 Service Cloud & Omnichannel Lifecycle 

• Design and maintain Omnichannel routing, queue management, and capacity models. 
• Support deployments, enhancements, and production issue resolution. 

Einstein Bot Implementation 

• Design and configure Einstein Bots for customer support use cases. 
• Build intents, dialog flows, entities, and escalation paths. 
• Integrate bots with Knowledge, Cases, and live agent handoff. 
• Improve containment rates and customer experience through bot optimization. 
• Monitor bot performance and analytics. 

Agent force Agent Configuration 

• Configure and manage Agent force Agents. 
• Create and maintain: 
• Prompt templates in Prompt Builder 
• Custom Agent Actions 
• AI-driven workflows 
• Ensure proper integration with Service Cloud objects and processes. 
• Monitor usage, performance, and optimize AI-driven interactions. 

Required Skills & Experience 

• 4+ years of Salesforce experience. 
• Strong hands-on experience with Service Cloud & Omnichannel setup. 
• Experience building and maintaining Einstein Bots. 
• Experience configuring Agent force Agents and prompts. 
• Good understanding of Flows and Apex. 
• Experience with integrations and API-based systems is a plus. 

Preferred 

• Salesforce Administrator certification. 
• Service Cloud Consultant certification. 
• Experience with AI-driven customer service automation. 
• Understanding of Flex Credits / AI usage monitoring. 

Ideal Candidate 

• Strong understanding of customer support processes. 
• Experience improving service efficiency through automation and AI. 
• Comfortable working in Agile and cross-functional teams. 

Apply: Send your updated resume to [email protected].| Call Dharamvir Kumar: 7209130552