Service Associate

Company Description

PVR Limited, the most admired multiplex chain in India, was incorporated in 1995 through a joint venture between Priya Exhibitors Private Limited and Village Roadshow Limited. PVR pioneered the multiplex revolution in India by opening the first multiplex cinema in 1997 at Saket, New Delhi. Today, PVR operates over 750 screens across more than 160 properties in 65+ cities in India. Headquartered in Gurugram, Haryana, PVR is known for providing superior ambiance, technologically updated systems, and high service standards ensuring exceptional cinema viewing experiences.
Role Description

This is a full-time on-site role for a Service Associate located in Bengaluru. The Service Associate will be responsible for providing excellent customer service, managing customer interactions, ensuring a high level of customer satisfaction, and assisting with daily operational tasks. The role involves handling customer queries, complaints, and feedback, maintaining the cleanliness and organization of service areas, and supporting the team to ensure smooth functioning of cinema operations.
Qualifications

• Strong Interpersonal Skills and Communication abilities
• Exceptional Customer Service skills
• Analytical Skills and Finance knowledge
• Ability to work in a fast-paced environment
• High level of attention to detail
• Previous experience in the service industry is beneficial
• A degree or diploma in Hospitality, Business, or a related field is preferred