Fraud Officer

Role Purpose

To ensure that all revenue streams are properly safeguarded bearing in mind Ooredoo’s obligation to employees, shareholders and customers.

This role is responsible to respond to alerts arising out of FM system, exception reports, system logs, customer complaints, whistle blowers etc., look for system and process gaps leading to fraud, identify risks on new products, services and significant business changes.

Fraud Management is a control function which ensures against the risk of revenue loss, brand image impact and customer experience by assuring that fraud is minimized across all revenue chains and effective controls implemented for prevention.

Key Responsibilities

• Routinely respond to alerts and reports generated by Fraud Management applications and other platforms.

• Conduct regular system access control checks on key systems such as HSS, SDP, AIR, VS, CRM, Billing, ERP, MPLS etc and check for abnormalities.

• Evaluation/testing of new products, services & systems and assessment of fraud risks prior to launch.

• Regular and random examination and monitoring of audit logs and ensure effective audit trails on provisioning platforms.

• Writing PLSQL queries and development of controls to ensure effective monitoring of audit trails on all platforms.

• Analyse anomalies in report findings, identify root causes and promote the resolution of issues.

• Maintain a comprehensive working knowledge of risks associated with services & products offered.

• Suggest effective internal controls by providing guidance and advice where loopholes identified could result in fraud.

• Provide recommendations to Billing, Credit Control, Provisioning, Sales, Contact Center and Switching to prevent illegal provisioning.

• Present facts and figures and prepare reports on a regular basis within short notice periods.

• Regular reporting of fraud identified in the Incident Tracking system.

• Identifying and screening potential fraudsters.

• Work in shifts on 24x7x365 term basis.

Key Performance Indicators

• Risk identification and control development

• Timely fraud detection through alarm handling, investigations and complaints

• Turnaround time for issue resolution

• Quality and timeliness of internal reporting

• Cost saving opportunities identified

Experience & Qualifications

• At least 6+ years of experience in Fraud Management with knowledge of Telecom SOP, products, fraud scenarios, risk management and control development.

• Expertise in telecom OSS, BSS, CRM, MSS, IN nodes (HXC, CCN, SDP, VS), HSS, PGW, SGW, GGSN, DSL Fiber, PSTN networks, SMSC, provisioning systems, mediation and billing systems.

• Strong exposure to SQL, MS Excel, MS Access.

• CFE credentials will be good to have.

• Bachelor’s degree in finance or engineering.