Service advisor

Company Description

SERVALL is a passionate team of industry experts committed to delivering best-in-class multi-brand two-wheeler maintenance services. With customer satisfaction as our utmost priority, we consistently strive to set new benchmarks. Our mission is to be the go-to service provider wherever we operate, ensuring quality care tailored to each customer's needs.

Role Description

This is an on-site, full-time Service Advisor role located in Surat. As a Service Advisor, you will serve as the primary point of contact between customers and the service center. Responsibilities include assisting customers with their two-wheeler maintenance needs, ensuring superior customer satisfaction, facilitating aftersales support, and maintaining effective communication between customers and technicians to ensure timely and quality service delivery.

Qualifications

• Strong Customer Service, Customer Satisfaction, and Customer-focused Service skills
• Effective Communication abilities to engage with clients and the technical team
• Knowledge of Aftersales processes and service value chains
• Problem-solving skills and attention to detail
• Experience in the automotive service industry is a plus
• Ability to work onsite in Surat with a willingness to adapt to evolving customer requirements