Senior Project Manager- SaaS Customer Onboarding

Introduction

Are you searching for an opportunity to play a key role in driving the dramatic growth of a highly successful software company?

At Poppulo, we’re working on what’s next in communications and workplace technology. As a pioneer in this industry, we understand that meaningfully reaching every employee is hard. And so is managing office space in a hybrid world. And so is improving the customer and guest experience. We exist to make each of these things easier. We exist to bring harmony to our customers. 

And we do that at enterprise scale. Our omnichannel employee communications, customer communications, and workplace experience platform is trusted by over 6,000 organizations today, reaching more than 35M employees and delivering content to 500,000+ digital signs.

We know there’s no such thing as a “perfect" candidate - we’re all a work in progress and are growing new skills and capabilities all the time. We encourage you to apply for a position with Poppulo even if you don’t meet 100% of the requirements. We believe in fostering an environment where there is a diversity of perspectives, in hopes that we can all thrive

The Opportunity

We are seeking a Senior Project Manager,Customer Projects who will be responsible for delivery of all assigned Professional Services projects. This role involves working collaboratively with customers, Professional Services teams and across Poppulo functions, such as Sales, Design, Technical Services, Learning & Enablement and Customer Success.

This role requires project management expertise, time management skills, attention to detail, teamwork and desire to deliver excellent customer service, enabling customers to achieve their Poppulo Experience Platform goals. This role has significant impact on the ability to define and execute accurate and quality solutions for customer audiences and can influence customer retention and expansion. The Project Manager will report to the Manager of Customer Projects, and it is not a management position.

Key Responsibilities

• Ensure that assigned professional services projects are delivered to agreed time, cost, quality and customer success objectives. Project Managers will manage multiple projects, of varying complexity, simultaneously.
• Ensure that required project metrics and relevant data points are captured accurately – to support departmental and company operational requirements
• Provide customer and internal status reports as required – manage internal and external communications for assigned projects
• Provide project management support within the Poppulo Professional Services team
• Actively reviewing, monitoring and where necessary resolving, major risks being encountered at every phase of project delivery. Escalating risks and issues appropriately when necessary.
• Supporting the development of Services sales opportunities, working with Land and Expand Sales teams and/or Customer Success Managers - including project estimation, RFPs, customer/prospect presentations and commercial proposals
• Collaborate between Sales and Operations to create quality, thorough and timely statements of work for project implementations. Maintain agreed upon SLA for statement of work creation and submissions.
  
  

Requirements for Success:

• Ideally the individual will be educated to degree level (IT, computer science or similar) with professional project management accreditation e.g. PMP, PRINCE2
• With at least 6 yrs of min overall IT experience with 2 yrs into SaaS implementations/PM to find the right candidates for this role or service delivery Project management experience with proven ability to initiate, plan, execute, monitor and close projects
• Strong written and verbal communication skills – experience working with array of external client resources from Project Managers, IT resources, and other departments
• Capable of achieving project delivery results and driving efficiency
• Experience in a customer facing professional services delivery role, ideally within a SaaS environment
• The ability to lead and carefully manage external and internal relationships and positively motivate internal stakeholders
• Commercial awareness with relevant experience within the sales process, including qualifying and coordinating sales requirements
• Microsoft Office Suite, including Microsoft Project
• Great attention to detail and basic understanding of effort estimation techniques
• Ability to work independently and as part of a team
• Ability to manage and prioritize multiple competing priorities
• Excellent time management and multi-tasking skills
  
  

Our ideal candidate will also be:

• Customer focused with a ‘Can Do’ attitude
• Flexible in working hours in order to support our global customer base
• Have experience in leverage AI (Artificial Intelligence) tools (e.g. chatGPT) to accelerate project delivery and improve delivery efficiency
  
  

Who We Are

We are a values-driven organization that encourages our employees to bring their authentic selves to work every day and empowers everyone to make a tangible impact on our products, clients, and culture. We offer a dynamic environment with driven, fun, and flexible individuals who thrive on challenge and responsibility. This is an opportunity to contribute to our culture and join a company that’s on the move.

We live the Poppulo values each day, as they are key to everything we do.

• Bring Your Best Self We show up authentically, are self-aware and always strive to be better.
• See it. Own it. Solve it. We proactively innovate and solve for our customers and each other. We set an example with high standards for our work. We foster a culture of learning, acknowledging our successes and our failures.
• Together We’re Better We value and celebrate our diversity. We learn from others, respecting their expertise, and focus on building trust. That's what makes us a team.
  
  

Named a Great Place to Work in 2015, 2016, 2017, 2018, 2019, 2020, and 2021, we are a fast-growing global technology company, with offices in Ireland, the US, and the UK.

Poppulo is an equal opportunity employer.

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