Senior Manager - Merchant Operations

Roles And Responsibilities

Candidate needs to have really sound knowledge on Merchant Operations and Merchant Underwriting domain

Good experience across Fraud, Disputes and Payments. Familiarity with rules across Mastercard / Visa / Amex

Ability to have crisp and concise conversations with internal and external stake holders as part of running BAU operations

Willingness to work US shifts

Proven track record of implementing transformation, CI, Lean, Six Sigma projects. Need to demonstrate what initiatives he/she has been part of that have helped change / transformation the business/process

Experience with managing large and diverse teams, has a good record with employee engagement initiatives, employee development

Must Have

Min experience in leading delivery teams independently for 4-5 years

Min overall experience expected is 15 years