Senior Manager - Accounts Receivable (Revenue Assurance)

Job Title: Senior Manager - Accounts Receivable

Department: Finance & Accounts

Location: Bangalore

Employment Type: Full-time

Job Summary

The Senior Manager - Accounts Receivables will lead and manage the end-to-end accounts receivable function for the coffee/tea vending business, ensuring timely billing and collections across machine rentals, beverage consumables, service contracts, and AMC revenues. The role is critical in optimizing cash flow, reducing overdue receivables, managing credit risk, and supporting business growth across corporate, institutional, and channel customers.

Key Responsibilities

Strategic & Leadership

• Manage the receivables and collections function across multiple revenue streams: vending machine rentals, beverage supplies.
• Develop receivables strategies aligned with high-volume, recurring billing.
• Set and monitor DSO targets, overdue benchmarks, and collection.
• Build, train, and manage a geographically dispersed collections and receivables team

Billing & Receivables Operations

• Ensure timely and accurate invoicing for:
• Monthly/quarterly vending machine rentals
• Beverage and consumable supplies (coffee, tea, premixes, cups, etc.)
• Manage customer-wise and contract-wise billing in line with agreed SLAs and pricing terms
• Oversee reconciliation of consumption-based billing, machine counters, and route sales data
• Monitor aging reports and follow up on overdue invoices

Credit Control & Risk Management

• Define and enforce credit policies based on customer segments (corporates, institutions, dealers, HoReCa)
• Set customer credit limits, payment terms, and advance requirements
• Track high-risk accounts and initiate corrective actions to prevent bad debts
• Recommend provisions and write-offs in line with company policy

Dispute & Customer Management

• Resolve billing disputes related to machine downtime, consumption variance, pricing, or service issues
• Coordinate with Service, Operations, and Sales teams to close disputes quickly
• Lead escalations and negotiations with key corporate and institutional customers
• Ensure customer satisfaction while maintaining collection discipline

Cross-Functional Coordination

• Work closely with Sales to align credit terms with customer onboarding and renewals
• Coordinate with Service & Operations teams on machine installation, uptime, and service closures impacting billing
• Partner with Legal teams for recovery actions, contract enforcement, and notices where required

Compliance, MIS & Reporting

• Ensure compliance with accounting standards, internal controls, and audit requirements
• Prepare and present regular MIS on DSO, overdue buckets, customer-wise exposure, and collections
• Support month-end closing and receivables-related audits

Systems & Process Improvement

• Drive automation of billing and collections using ERP/AR systems (SAP, Oracle, Tally, or industry-specific tools)
• Implement digital collection tools, customer portals, and automated reminders
• Continuously improve receivables processes to support scale and operational efficiency

Key Skills & Competencies

• Strong expertise in B2B receivables, recurring billing, and collections
• Experience handling high-volume invoices and multi-location customers
• Understanding of contract-based billing, rentals, and consumable sales
• Excellent negotiation and stakeholder management skills
• Strong analytical and problem-solving abilities
• Proficiency in ERP systems and advanced Excel

Qualifications & Experience

• MBA (Finance) / CMA preferred
• 10–15 years of experience in Accounts Receivable / Finance
• 5+ years in a leadership role managing receivables or collections
• Prior experience in vending, FMCG, food & beverage, equipment rental, or service-based businesses is a strong advantage

Key Performance Indicators (KPIs)

• Reduction in DSO and overdue receivables
• Collection efficiency across rentals, consumables, and services
• Bad debt levels and dispute resolution turnaround time
• Accuracy and timeliness of billing
• Team productivity and compliance