Senior Executive O2C

Job Description

Position Summary:

The role of the US O2C rebate analyst is focused on validation of customers’ claims and invoices related to commercial rebates, Admin fees, VIR, Indirect billback, Stocking allowance, and other fees posted by the customers. The Credit Validation Analyst ensures prompt payment of claims, prepares variance analysis against customer claims and assists in resolving claim disputes by providing clear communication and correspondence internally/externally. This position also interacts closely with several departments, particularly Accounts Receivable to address credit/debit application within SAP.

Key Responsibilities

• Manage Claims mailbox; including claims uploads and address customers’ inquiries
• Validate & process commercial rebates, Admin fees, VIR, Indirect billback, Stocking allowance, and other fees posted by the customers. Maintain customer’s claim logs, navigate customer’s portals and download posted invoices.
• Prepare customer reporting in line with contractual obligations.
• Review and interpret contact terms to customer claims across assigned accounts.
• Organize and stay on top of validation files and payment data.
• Perform various Ad-Hoc analysis as needed to support other departments.
• Work closely with Accounts Receivable in clearing outstanding deductions and discrepancies.
• Assist in credit/debit applications, claim vs. payment reconciliations, provide data to support all disputes.
• Analyze customer inquiries as needed, including sales and payment reporting.
• Reconcile payment discrepancies against customer claims and create supporting files for the US team to commutate and resolve all variances with customers.
• All face-to-customer communication will be handled by the commercial team in the US.
  
  

Knowledge/Skills

• Working knowledge of Microsoft Office with ability to use advanced Excel spreadsheet functions and formulas, and working with large data files.
• Ability to work independently with a high sense of urgency to meet deadlines.
• Interested candidates must possess high ethical standards.
• Ability to comprehend, read/write/communicate fluently in English.
• Detail oriented with good analytical skills and must be flexible to handle changing priorities.
• Ability to collaborate with all levels of personnel, including senior management and external customers.
  
  

Education

• Bachelor, MBA or equivalent work experience, preferably in pharmaceutical industry.
  
  

Work Experience

• 3-10-years’ experience in commercial finance
• Knowledgeable of commercial rebate analysis and basic account skills.
• Working knowledge of Vistex and SAP experience.
  
  

Education

Graduation in Business Administration

Post Graduation in Accountancy or Chartered Accountancy

Competencies

Customer Centricity

Developing Talent

Collaboration

Strategic Agility

Process Excellence

Stakeholder Management

Innovation & Creativity

Result Orientation