Senior CCaaS Solution Architect

What Success Looks Like In This Role

We are seeking an experienced CCaaS Solution Architect to design and deliver cloud-based contact center solutions that enhance customer engagement and support modern digital customer experience strategies.

In this role, you will define end-to-end solution architectures, lead technical design activities, and collaborate with clients and cross-functional teams to implement scalable contact center platforms such as Genesys Cloud CX while ensuring alignment with business and operational requirements.

Key Requirements

• Design and architect end-to-end CCaaS solutions aligned with business and customer experience requirements.
• Integrate contact center platforms with enterprise systems (e.g., CRM, ERP) to enable seamless data flow and optimized performance.
• Provide technical leadership and guidance to delivery teams throughout solution design and implementation.
• Lead architecture and implementation activities, ensuring solutions meet technical, functional, and performance standards.
• Collaborate with clients, Product Owners, Sales teams, and other stakeholders to define and align solution architecture.
• Develop and maintain solution documentation, including architecture diagrams and technical specifications.
• Conduct technical and feasibility assessments for complex solutions and support large-scale architecture initiatives.
• Stay current with emerging technologies and best practices in CCaaS, cloud architecture, and customer experience platforms.
  
  

You will be successful in this role if you have:

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field (Master’s preferred)
• 8+ years of experience in solution architecture, system design, or contact center technology environments
• Proven Solution Architect experience in a contact center environment, understanding agent workflows and customer interactions
• Currently working as a Solutions Architect, designing and developing software solutions
• Strong programming/software development skills
• Ability to understand customer needs and translate them into technical requirements
• Experience documenting solutions, including architecture diagrams and technical specifications
• Strong analytical, problem-solving, and communication skills
• Experience working in client-facing and global delivery environments is preferred
  
  

What do we offer?

• Hybrid working is supported
• Monthly gross 44.200 HUF cafeteria - regardless of your weekly working hours
• Home office allowance
• Private Health Insurance Generali Premium Package provided for all Unisys associates after 6-months tenure
• Last and foremost, a great team, also a lot of learning and training opportunities
  
  

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at [email protected] or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.