Lead I - Software Engineering

Role Description

Role Proficiency:

Act creatively to develop applications and select appropriate technical options optimizing application development maintenance and performance by employing design patterns and reusing proven solutions account for others' developmental activities

Outcomes

• Interpret the application/feature/component design to develop the same in accordance with specifications.
• Code debug test document and communicate product/component/feature development stages.
• Validate results with user representatives; integrates and commissions the overall solution
• Select appropriate technical options for development such as reusing improving or reconfiguration of existing components or creating own solutions
• Optimises efficiency cost and quality.
• Influence and improve customer satisfaction
• Set FAST goals for self/team; provide feedback to FAST goals of team members
  
  

Measures Of Outcomes

• Adherence to engineering process and standards (coding standards)
• Adherence to project schedule / timelines
• Number of technical issues uncovered during the execution of the project
• Number of defects in the code
• Number of defects post delivery
• Number of non compliance issues
• On time completion of mandatory compliance trainings
  
  

Code

Outputs Expected:

• Code as per design
• Follow coding standards templates and checklists
• Review code – for team and peers
  
  

Documentation

• Create/review templates checklists guidelines standards for design/process/development
• Create/review deliverable documents. Design documentation r and requirements test cases/results
  
  

Configure

• Define and govern configuration management plan
• Ensure compliance from the team
  
  

Test

• Review and create unit test cases scenarios and execution
• Review test plan created by testing team
• Provide clarifications to the testing team
  
  

Domain Relevance

• Advise Software Developers on design and development of features and components with a deep understanding of the business problem being addressed for the client.
• Learn more about the customer domain identifying opportunities to provide valuable addition to customers
• Complete relevant domain certifications
  
  

Manage Project

• Manage delivery of modules and/or manage user stories
  
  

Manage Defects

• Perform defect RCA and mitigation
• Identify defect trends and take proactive measures to improve quality
  
  

Estimate

• Create and provide input for effort estimation for projects
  
  

Manage Knowledge

• Consume and contribute to project related documents share point libraries and client universities
• Review the reusable documents created by the team
  
  

Release

• Execute and monitor release process
  
  

Design

• Contribute to creation of design (HLD LLD SAD)/architecture for Applications/Features/Business Components/Data Models
  
  

Interface With Customer

• Clarify requirements and provide guidance to development team
• Present design options to customers
• Conduct product demos
  
  

Manage Team

• Set FAST goals and provide feedback
• Understand aspirations of team members and provide guidance opportunities etc
• Ensure team is engaged in project
  
  

Certifications

• Take relevant domain/technology certification
  
  

Skill Examples

• Explain and communicate the design / development to the customer
• Perform and evaluate test results against product specifications
• Break down complex problems into logical components
• Develop user interfaces business software components
• Use data models
• Estimate time and effort required for developing / debugging features / components
• Perform and evaluate test in the customer or target environment
• Make quick decisions on technical/project related challenges
• Manage a Team mentor and handle people related issues in team
• Maintain high motivation levels and positive dynamics in the team.
• Interface with other teams designers and other parallel practices
• Set goals for self and team. Provide feedback to team members
• Create and articulate impactful technical presentations
• Follow high level of business etiquette in emails and other business communication
• Drive conference calls with customers addressing customer questions
• Proactively ask for and offer help
• Ability to work under pressure determine dependencies risks facilitate planning; handling multiple tasks.
• Build confidence with customers by meeting the deliverables on time with quality.
• Estimate time and effort resources required for developing / debugging features / components
• Make on appropriate utilization of Software / Hardware’s.
• Strong analytical and problem-solving abilities
  
  

Knowledge Examples

• Appropriate software programs / modules
• Functional and technical designing
• Programming languages – proficient in multiple skill clusters
• DBMS
• Operating Systems and software platforms
• Software Development Life Cycle
• Agile – Scrum or Kanban Methods
• Integrated development environment (IDE)
• Rapid application development (RAD)
• Modelling technology and languages
• Interface definition languages (IDL)
• Knowledge of customer domain and deep understanding of sub domain where problem is solved
  

Additional Comments

Job Title: ServiceNow Developer Location: All UST Locations (India) Experience: 5–7 years of hands-on ServiceNow development experience Employment Type: Full-Time ________________________________________ Job Summary: We are seeking an experienced ServiceNow Developer with deep expertise in either ServiceNow SPM (Project Portfolio Management + Application Portfolio Management) or ServiceNow ITAM (Hardware Asset Management + Software Asset Management Pro). The candidate will be responsible for designing, developing, and implementing high-quality solutions on the ServiceNow platform, ensuring alignment with business needs and industry best practices. This role requires strong technical proficiency, excellent problem-solving abilities, and the capability to collaborate with cross-functional teams, architects, and stakeholders. ________________________________________ Primary Skill Specializations (Choose Any One): Option 1: SPM (PPM + APM)

• Strong hands-on experience in Project Management, Demand Management, Resource Management, Portfolio Management, and Financial Planning modules.
• Expertise in Application Portfolio Management, including application rationalization workflows, data ingestion, TCO/ROI calculations, and integration with CMDB & Business Capabilities.
• Experience working with Objectives & Key Results (OKRs), Agile Development, and SAFe modules is a plus.
• Ability to build dashboards, roadmaps, reports, and workspace experiences specific to PPM/APM. Option 2: ITAM (HAM + SAM Pro)
• Strong hands-on experience with Hardware Asset Management (HAM) including lifecycle processes, asset models, CI relationships, barcode scanning, and automation for receiving/stocking/disposal.
• Proficiency in Software Asset Management Professional (SAM Pro) including: o License models o Reconciliation o Software asset lifecycle o Normalization o Publisher packs o Entitlements & subscriptions o SAM workflows
• Experience with Discovery, Normalization, Reconciliation engine, and integrations with SCCM, Intune, JAMF, or other asset sources. ________________________________________ Key Responsibilities: Solution Development & Customization
• Design and develop high-quality solutions across selected ServiceNow modules (SPM or ITAM).
• Build and customize forms, workflows, Flow Designer flows, UI actions, client scripts, server scripts, and Script Includes.
• Create workspace experiences using UI Builder, where required. Platform Engineering
• Implement data imports, transform maps, integrations, scripted REST APIs, and Automation Engine actions.
• Ensure adherence to ServiceNow best practices, coding guidelines, and naming conventions.
• Optimize system performance, troubleshoot issues, and resolve defects efficiently. Technical Leadership
• Collaborate with Solution Architects, Business Analysts, and Product Owners.
• Participate in design reviews, code reviews, and provide mentorship to junior developers.
• Support sprint planning, grooming, estimations, and Agile ceremonies. Documentation & Governance
• Prepare technical specifications, design documents, test plans, and deployment artifacts.
• Manage update sets, promote changes through SDLC environments, and support release cycles.
• Ensure full compliance with security, audit requirements, and ITSM governance. ________________________________________ Required Technical Skills:
• 5–7 years of ServiceNow development experience across multiple modules.
• Strong expertise in JavaScript, Glide APIs, Flow Designer, and IntegrationHub.
• Experience with CMDB, data modeling, and relationships.
• Strong foundation in ServiceNow Administration — ACLs, roles, notifications, UI policies, data policies.
• Familiarity with platform features including Workspaces, Mobile App, Scripted REST, and MID Server. ________________________________________ Preferred Skills:
• Experience with ATF (Automated Test Framework).
• Exposure to Discovery, Service Mapping, CMDB health, or IntegrationHub spokes.
• Experience with Agile, SCRUM, and working in multi-vendor environments.
• Ability to work independently with minimal supervision. ________________________________________ Certifications (Preferred):
• ServiceNow Certified System Administrator (CSA) – Mandatory/Preferred
• Certified Application Developer (CAD) – Preferred
• Implementation Specialist in SPM, SAM Pro, or HAM (depending on specialization)
• ITIL Foundation certification is a plus ________________________________________ Soft Skills:
• Strong analytical and debugging skills
• Excellent written and verbal communication
• Ability to understand complex business requirements
• Proactive, detail-oriented, and collaborative
  
  

Skills

Servicenow,Spm,Itam