Sales Support Executive

Company Description

Established in 2007, Soham Automation is a leader in delivering Automation as a Service (AaaS) to the scientific and engineering communities. With a mission to be the premier global distributor of instrumentation, the company focuses on offering complete solutions, innovative products, expert technical support, and world-class customer service. Soham Automation strives to meet individual customer needs while maintaining its vision of being foremost in the minds of its target communities. The company is driven by a commitment to excellence and reliable automation solutions.

Role Description

This is a full-time hybrid role for a Sales Support Executive based in Ahmedabad, with flexibility for part-time remote work. The role involves supporting the sales team in achieving their objectives, managing customer relationships, and addressing inquiries. Typical day-to-day responsibilities include preparing and maintaining sales documents, assisting with lead generation and follow-ups, coordinating with internal departments to ensure timely service delivery, and providing after-sales support to enhance client satisfaction. The Sales Support Executive will also help promote automation products and services and maintain accurate sales data and reports.

Qualifications

• Sales and Customer Relationship Management skills, including handling customer inquiries and supporting the sales process
• Proficiency in tools for documentation and data analysis, such as Microsoft Excel or CRM platforms
• Communication and Interpersonal skills for engaging with clients and internal teams effectively
• Organizational capabilities and attention to detail for managing records and coordinating tasks
• Ability to work independently and manage hybrid work arrangements
• Understanding of Automation as a Service (AaaS) or a background in scientific and engineering industries is a plus
• Bachelor’s degree in Business Administration, Instrumentation Engineering, Sales, Marketing, or a related field is preferred