Sales Service Manager

Service Sales Manager

We are seeking a high-impact Service Sales Manager to lead, develop, and elevate our Service Sales Team. This role is primarily responsible for building team capability, driving accountability, and delivering sustained service revenue growth through the success of the team.

This leader will also maintain select personal sales responsibilities, serving as a role model in the field and staying closely connected to customers and market dynamics. However, team leadership, hiring, coaching, and performance management are the core focus of the position.

This role reports directly to the General Manager and is ideal for a hands-on leader who thrives on mentoring others, strengthening sales processes, and building a high-performing, customer-focused sales culture.

Key Responsibilities

Team Leadership & Development

• Lead, manage, and develop the Service Sales Team with a strong focus on accountability, performance, and professional growth
• Hire, onboard, and mentor Sales Advisors, building a deep bench of sales talent
• Conduct regular sales meetings focused on strategy, pipeline health, forecasting accuracy, and performance improvement
• Provide consistent coaching in selling skills, customer engagement, and competitive positioning
• Establish clear performance expectations and use metrics to drive continuous improvement across the team

Sales Strategy & Execution

• Partner closely with sales staff and account managers to grow service revenue within existing and new customer accounts
• Guide the team in executing strategic sales initiatives aligned with company growth goals
• Monitor sales metrics and performance data to identify trends, gaps, and opportunities
• Remove barriers to success by providing direction, problem-solving, and cross-functional support
• Support complex sales opportunities alongside team members to model effective selling behaviors
• Stay actively engaged in the market to maintain industry knowledge and credibility

Technical & Operational Collaboration

• Serve as a technical resource to the sales team, helping shape solutions that meet customer needs
• Collaborate with operations, service, and other departments to troubleshoot challenges and ensure successful project and service delivery
• Support smooth handoffs and strong communication between sales and operations

Customer & Market Engagement

• Support key account strategies and high-value customer relationships
• Assist the team in positioning the company as a trusted long-term service partner
• Stay informed on market trends, customer needs, and competitive activity

Qualifications

• 5+ years of sales experience in the MEP or mechanical service industry
• Proven success leading sales activities and contributing to business growth
• Strong business acumen with a solid understanding of sales metrics and performance drivers
• Experience in sales strategy, key account management, and operational support
• Excellent communication, leadership, and organizational skills
• Bachelor’s degree in Business, Engineering, or a related field preferred