Sales Operations & Support Manager

Job Description

• Export Shipment and Collateral Management
  
  

This section focuses on operational oversight and documentation accuracy for technical products.

• Plan, schedule, and coordinate the export of goods, including transportation, documentation, and customs requirements.
• Ensure timely shipment and delivery of goods to meet customer expectations and avoid penalties or delays.
• Oversee the correct preparation of export documentation such as invoices, packing lists, certificates of origin (FTA/AIFTA etc.
• Ensure to share them in a timely manner with the relevant regional Interco team.
• Coordinate with Engineering to ensure product specifications, technical manuals, and compliance certificates are included in the export documentation package.
• Product and Engineering Interaction
  
  

This section defines the collaboration with the technical teams.

• Lead Cross-Functional Teams: Serve as the liaison between Interco/Commercial teams and the Engineering/Manufacturing departments.
• Technical Readiness: Work with Engineering to track the design freeze, compliance sign-off, and production readiness of new or updated electrical/mechanical products intended for export.
• maintain a foundational understanding of the technical side of the export product line to accurately represent technical status and requirements in planning meetings.
• Risk Mitigation: Identify and proactively communicate product-related risks that could impact export timelines, such as regulatory compliance issues or last-minute design changes.
• Risk Mitigation & Process Optimization
  
  

This section is focused on continuous process improvement.

• Identify and mitigate risks in the export process, including issues related to customs, logistics, or international regulations
• Take the ownership of Developing, refining, and implementing efficient Interco export processes and workflows to streamline export operations
• Identify bottlenecks or inefficiencies in the export processes and recommend solutions to enhance effectiveness and speed
• Work with Engineering to define clear handover points (e.g., Product to Documentation or BOM to Logistics) to reduce delays.
• Resolve any issues that arise during the shipment process, such as delays, damaged goods, or customs holds
• Inventory, SIOP, and Product Lifecycle Management
  
  

This section includes the planning role, incorporating engineering readiness into the SIOP process.

• Discuss with the regional Interco team and Plan to liquify the inventory in a timely manner.
• Coordinate with regional Interco team and inform Demand /factory team if any order is expected to delay.
• Conduct and attend weekly SIOP meeting for product readiness date.
• Ensure Engineering's inputs on product testing, quality checks, and final assembly schedules are integrated into the SIOP meeting's discussion on the product readiness date.
• Monitor FOC shipments (in case of need) through periodic credence meeting etc
• Export Order Dashboard and Interco Communication Management
• Maintain export Smartsheet on a regular basis.
• Share weekly OB and sales reports with LOB/region classification and tables.
• Upload and maintain Interco order status on EBO for respective region
• Ownership of maintaining the latest lead time sheet for all the export products on EBO
• Lead the weekly meeting with Interco teams and effectively and timely communicate the order acknowledgement.
  
  

Qualifications: -

Required/ Minimum Qualifications: -

• Bachelor’s Degree/ Diploma or equivalent of 5-10 years’ experience
• Proven experience in project management, preferably in process improvement or organizational development projects.
  
  

Additional / Preferred Qualifications: -

• Background in Thermal/ Power
• Experience in implementing continuous improvement methodologies.
• Six Sigma / Lean certifications / PMP or any other Project Management certification
• Strong analytical and problem-solving skills, utilizing data-driven insights for decision-making.
• Excellent communication and interpersonal skills, conveying complex concepts clearly.
• Ability to create and manage comprehensive documentation systems.
• Demonstrated project management skills, planning, executing, and overseeing projects from conception to completion.
• Experience leading change management initiatives, guiding teams through transitions.
• Proven leadership skills, motivating and guiding cross-functional teams toward common goals.
• Ability to adapt to a dynamic work environment, managing multiple priorities and deadlines.
  
  

About Us

The successful candidate will embrace Vertiv’s Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength
  
  

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development
  
  

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5 billion in sales, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to [email protected] . If you are interested in applying or learning more about this role, please visit the company’s career page located on Vertiv.com/Careers

About The Team

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.