Sales Operation Manager (B2C/D2C)

Location: Mumbai (Goregaon East), Work from Office

Experience: 7–8 Years

Company: Akidha

Industry: HealthTech / E-pharmacy

Reporting To: Founder

Direct Reportees: Team Lead – Sales Pharmacist and Sales-Pharmacist Team

Role Overview:

We are hiring a Sales Operations Manager to:

• Improve lead-to-order conversion
• Increase Average Order Value (AOV)
• Drive ROI & Revenue
• Improve sales productivity
• Analyze revenue and funnel performance
• Build scalable sales processes
• Drive data-backed revenue growth initiatives

This role is ideal for someone who enjoys solving business problems through data, process improvements, and execution.

What You Will Do:

Revenue & Funnel Analysis

• Analyze the complete lead-to-order funnel
• Identify bottlenecks affecting conversion
• Monitor call connect, follow-up, and conversion metrics
• Recommend and implement improvements
• Build visibility into revenue performance

Sales Process Optimization

• Review and improve sales workflows
• Standardize best-performing sales practices
• Improve lead allocation and follow-up processes
• Work closely with Team Leads to improve execution
• Establish clear performance benchmarks

AOV & Revenue Growth

• Analyze customer purchase behaviour
• Identify opportunities for upselling and cross-selling
• Recommend product bundles and sales initiatives
• Improve revenue generated per customer interaction
• Drive initiatives that improve order value

Team Productivity & Performance

• Track individual and team performance
• Build productivity dashboards and scorecards
• Identify performance gaps and improvement opportunities
• Support Team Leads with actionable insights
• Improve overall sales efficiency

Reporting & Business Insights

• Build and maintain revenue dashboards
• Track sales KPIs and business metrics
• Conduct cohort and funnel analysis
• Present recommendations to leadership
• Enable data-driven decision-making

Cross-Functional Collaboration

• Work with Operations, Product, and Technology teams
• Identify process bottlenecks affecting growth
• Recommend automation opportunities
• Support implementation of growth initiatives

What We're Looking For

Must Have

• 5-6 years experience in Revenue Operations, Sales Operations, Sales Strategy, Business Analytics, Revenue Management, or related roles
• Strong analytical and problem-solving skills
• Experience working with sales funnels and conversion metrics
• Strong Excel / Google Sheets skills
• Experience building dashboards and reports
• Experience with CRM systems
• Ability to translate data into actionable business recommendations
• Strong ownership mindset

Preferred Background

HealthTech / E-commerce / Fintech / Ed-Tech/ Consumer Internet / High-volume Inside Sales Organizations

Good To Have

Data analysis capability

Experience with Zoho CRM or similar softwares

Startup experience

Experience working with sales teams

Key Metrics You Will Influence

• Daily Orders
• Monthly Revenue
• Average Order Value (AOV)
• ROI
• Lead-to-Order Conversion
• Call Connect %
• Follow-Up Compliance
• Revenue per Sales Executive
• Team Productivity

To apply:

Please drop your resume / or refer to apply: [email protected]

To know more about us, feel free to scroll through our website and social handles!

If building systems from scratch, and driving real business impact excites you, we would love to connect with you!