SaisonHerRise - Project Associate, Operations Loan Servicing

Saison Her Rise | Rise Up and High

A pause is not a full stop. It is the moment before a fresh start. At Credit Saison India, we see the courage behind every career break and the strength it takes to come back. Through Saison Her Rise, we are here to welcome you, believe in you, and help you rise again.

If you are a professional currently on a career pause and eager to contribute meaningfully, this program is built for you. Collaborate with diverse teams, be part of impactful projects, and get access to opportunities to grow.

About Credit Saison India

Established in 2019, Credit Saison India (CS India) is one of the country’s fastest growing Non-Bank Financial Company (NBFC) lenders, with verticals in wholesale, direct lending and tech-enabled partnerships with Non-Bank Financial Companies (NBFCs) and Fintechs. Its tech-enabled model coupled with underwriting capability facilitates lending at scale, meeting India’s huge gap for credit, especially with underserved and under penetrated segments of the population. Credit Saison India is committed to growing as a lender and evolving its offerings in India for the long-term for MSMEs, households, individuals, and more. Credit Saison India is registered with the Reserve Bank of India (RBI) and has an AAA rating from CRISIL (a subsidiary of S&P Global) and CARE Ratings. Currently, Credit Saison India has a branch network of 85+ physical offices, 2.0+ million active loans, an AUM of over US$2.4B and an employee base of about 1,400+ employees.

Credit Saison India is part of Saison International, a global financial company with a mission to bring people, partners and technology together, creating resilient and innovative financial solutions for positive impact. Across its business arms of lending and corporate venture capital, Saison International is committed to being a transformative partner in creating opportunities and enabling the dreams of people. Saison International is the international headquarters (IHQ) of Credit Saison Company Limited, founded in 1951 and one of Japan’s largest lending conglomerates with over 70 years of history and listed on the Tokyo Stock Exchange. The Company has evolved from a credit-card issuer to a diversified financial services provider across payments, leasing, finance, real estate and entertainment. Based in Singapore, Saison International’s global operations span over Singapore, India, Indonesia, Thailand, Vietnam, Mexico, and Brazil, with active investments in debt, equity, corporate venture capital, and technology.

Program At a Glance

Eligibility : Women professionals ready to restart their careers

Career break : 1 to 6 years from a full-time role

Prior experience : 2 to 5 years of professional experience

Employment Type : 6-months returnship, with remuneration through the program duration

Job location : Bangalore

Pathway : Possibility of full-time role conversion, based on performance & role availability

Job Title : SaisonHerRise - Project Associate, Operations Loan Servicing

Role & Responsibilities

• Support Process Optimization: Assist in mapping and reviewing end-to-end customer lifecycle processes, from loan disbursement to final closure. You will help identify workflow inefficiencies, suggest communication improvements, and support the creation of clear standard operating procedures (SOPs).
• Drive Repayment Automation: Help with initiatives to automate everyday repayment workflows, including EMI scheduling, NACH/ECS/UPI AutoPay setups, and loan statement generation. You will collaborate with technology teams to help build smooth, automated customer journeys.
• Assist with Portfolio Servicing: Support operational compliance and performance monitoring for Direct Assignment (DA) loan portfolios. This includes helping track collections and assisting with the automation of investor reporting workflows.
• Coordinate Cross-Functional Projects: Partner closely with internal teams such as IT, Risk, Finance, and Collections to support project delivery. You will contribute to process documentation, assist with user testing (UAT), and help track project milestones.
• Analyze Operational Data: Review repayment behaviors, success rates, and turnaround times to create helpful dashboards and MIS reports. Your insights will help the team reduce manual errors and make operations more scalable.
  
  

Qualifications & Skills

• Loan Operations Knowledge: A basic understanding of the loan servicing lifecycle and familiarity with payment modes like NACH, ECS, or e-mandates. Prior exposure to lending portfolios (like MSME, Home Loans, or Digital Loans) is preferred but not mandatory.
• Analytical Aptitude: Comfortable working with data and possess technical skills such MS Excel or Power BI to build trackers and monitor trends.
• Collaboration & Execution Focus: Ability to collaborate across different departments. We value an eagerness to learn new skills while driving meaningful operational improvements.
  
  

Why Join Us?

• Meaningful Projects: Real projects where your experience matters and your contribution is seen, so you rediscover just how much you bring to the table.
• A genuine path forward: A six month engagement that can open the door to a full-time role, based on your performance and the right opportunity, because we are invested in your long-term journey, not just a short chapter.
• Mentorship and capability building: Guidance, learning, and support designed to help you find your footing and step back in feeling capable and self assured.
• A workplace that supports the whole you: Policies and ways of working that make space for your life beyond work, so you can thrive professionally and personally. Join a vibrant community of women through the Saison Women Circle, and find dedicated new mother support through the Saison Unstoppable Moms program.
• Work Transition Support: Support you with a smooth work transition and hybrid work arrangements.
  
  

Benefits

• Insurance Coverage: Comprehensive health insurance plans, accident coverage, and term-life insurance for you and your family.
• Free Counselling Support: Through our Employee Assistance Program (EAP), access free of cost and confidential one-on-one mental well-being and nutrition counselling sessions.
  
  

Frequently Asked Questions

Who can join?

Women with 2-5 years of prior full-time work experience and a career break of 1-6 years.

How long is the engagement?

• This is a 6-month returnship, with possibility of full-time role conversion based on performance & role availability.
  
  

Does the reason for my break matter?

• No, the reason for your career break does not affect your eligibility, provided you meet the other criteria.
  
  

Will I receive mentorship and training?

• Yes. Mentorship, guidance, and capability building are core to the program.
  
  

If you are ready to restart your career, you are at the perfect place.