RSA (Roadside Assistance) Junior Manager

Actively Reviewing the Applications

BYD EUROPE

On-site

Posted 7 hours ago • Apply by June 10, 2026

Job Description

About BYD

Our Purpose is to build a zero-emission future that reconnects humanity with nature. We are looking for talent that connects with this mission and want to create positive impact by joining a diverse and dynamic team.

BYD is a leading, high-tech multinational, based in Shenzhen, China. Operates in four core fields of IT, automotive, new energy, and rail transit and employs over 300,000 people worldwide. As a global pioneer in New Energy Solutions BYD is dedicated to building a zero-emission ecosystem.

BYD Europe BV located in Hoofddorp, Netherlands. BYD Europe BV offers a full line of BYD electric vehicles, including all-electric cars, all-electric buses, and all-electric forklift trucks.

About The Role

RSA (Roadside Assistance) Junior Manager will support in overseeing and managing the operations of the roadside assistance program within an BYD Europe organization. The role ensures that customers receive timely and effective roadside support in the event of a breakdown or emergency. The RSA Junior Manager works to maintain high levels of customer satisfaction by managing the performance of the RSA service providers and local market responsible ensuring the smooth operation of the service infrastructure.

Key Responsibilities:

Program Management
Oversee the day-to-day operations of the roadside assistance program, ensuring it meets or exceeds customer expectations for responsiveness, quality, and efficiency.
Develop and maintain operational procedures for handling roadside assistance requests,

including communication with customers, service providers and internal teams.

Service Provider Management
Monitor the performance of service providers, evaluating their response times, customer

satisfaction ratings, and compliance with contractual obligations.

Customer Support and Issue Resolution
Ensure the smooth and efficient handling of customer roadside assistance requests from initial contact through to resolution and fill process gaps
Develop and implement processes for improving customer experience and reducing wait times during roadside assistance calls.
Operational Reporting and Data Analysis
Monitor key performance indicators (KPIs) such as response times, customer satisfaction,and operational costs to assess program effectiveness.
Analyze customer feedback and program data to continuously improve service delivery.
Regularly prepare reports on RSA program performance for senior management, identifying trends, challenges, and opportunities for improvement.
Training and Development
Initiate the development and delivery of training materials for RSA and Train the Trainer sessions of service providers to ensure they are knowledgeable and equipped to handle customer needs effectively.
Budget and Cost Management
Help identify opportunities for cost reduction while maintaining or improving the level of service provided.
Support in overseeing invoicing, billing, and payment processes for service providers.
Technology and Tools
Stay updated on emerging technologies in the automotive roadside assistance field,exploring potential improvements to the program.
Compliance and Safety
Ensure that all roadside assistance services comply with legal and safety regulations,including industry standards and best practices together with service providers
Continuous Improvement

Evaluate the effectiveness of the RSA program, making recommendations for process

improvements or adjustments based on performance data and customer feedback.

Key Skills and Qualifications:

Customer-Centric Focus
Strong focus on customer satisfaction and service excellence, especially in emergency

situations.

Ability to handle stressful situations and manage customer expectations effectively.
Problem-Solving and Decision Making
Strong problem-solving skills to resolve customer issues and manage emergency situations effectively.
Communication Skills
Excellent verbal and written communication skills for coordinating with customers, service

providers, and internal teams.

Ability to clearly explain complex procedures and service details to customers and

stakeholders.

Operational and Performance Management
Ability to monitor and analyze performance data, identifying trends and areas for

improvement.

Industry Knowledge
Familiarity with the automotive industry, including vehicle types, common breakdown

issues, and standard roadside assistance procedures.

Knowledge of legal and regulatory requirements related to roadside assistance services.
Education and Experience
A bachelor’s degree in business management, logistics, customer service, or a related field

is often preferred.

Several years of experience in automotive services, roadside assistance, or customer service management.
Work with cross-functional teams to ensure RSA service aligns with the company’s broader

customer service objectives.

If you align with our mission and have the skills we need, apply to be our job in Budapest today. Join us in our journey towards a sustainable future!

Location: Budapest

Type of Employment: Full-time