Retention Development Manager - Jaguar Land Rover Financial Services

JOB TITLE: Retention Development Manager - Jaguar Land Rover Financial Services

LOCATION: National / field‑based (with regular retailer engagement)

HOURS: Full time

WORKING PATTERN: Our work style is hybrid, which involves spending at least two days per week, or 40% of our time at one of our office sites mentioned above or out alongside working closely with the retailer network.

As a Retention Specialist, you'll help shape and deliver the retention strategy for Jaguar Land Rover Financial Services. Your focus will be on keeping customers engaged, improving renewal journeys, and supporting retailers to deliver consistently strong retention performance.

You'll work closely with Regional Finance Managers to support retailers across their regions, helping them understand performance, remove barriers, and embed effective retention practices. Using data, customer insight and feedback, you'll identify opportunities to improve the end‑to‑end retention journey and turn those insights into clear, practical actions.

Day to day, you'll support delivery of the JLRFS Retention Accelerator Programme and the forward‑looking Customer Contact Strategy. You'll collaborate with internal teams and brand partners to develop toolkits, training and system enhancements that strengthen retailer capability and customer engagement.

You'll monitor performance, share best practice, and coach retailers to continuously improve outcomes. You'll also support the launch and adoption of new renewal and retention technologies, helping retailers use systems confidently and effectively. Alongside this, you'll keep a close eye on market trends and competitor activity, providing clear reporting and insight to senior leaders to support informed decisions.

We're transforming at pace. Investing in our people, data and technology to change how we support customers and partners - and we'd love you to be part of that journey.

Essential skills and experience

• 3+ years experience working in retention, renewals or customer relationship management, in a commercial or financial services environment

• Strong ability to use data and management information to understand performance, spot trends and drive improvement

• Confidence working with and influencing a wide range of stakeholders, including external partners or networks

• Clear and effective communication skills, with the ability to explain insight and recommendations simply

• Experience improving customer journeys, identifying pain points and supporting practical solutions

• A continuous‑improvement mindset, with the ability to see change through from idea to delivery

• Knowledge of automotive retail or retailer sales processes

• Experience delivering training, coaching or capability uplift initiatives

• Exposure to customer contact strategies or renewal technologies

We know that great talent comes from many backgrounds. Whilst this job advert may reference specific years of experience, we recognise that skills are developed in many ways - so if you have relevant, transferable experience, we encourage you to apply.

Our ambition is to be the leading UK business for diversity, equity and inclusion supporting our customers, colleagues and communities, and we're committed to creating an environment in which everyone can thrive, learn and develop. We provide reasonable adjustments throughout the recruitment process to reduce or remove barriers. Just let us know what you need.

• A generous pension contribution of up to 15%

• An annual performance‑related bonus

• Share schemes including free shares

• Benefits you can tailor to your lifestyle, such as discounted shopping

• 30 days' holiday, plus bank holidays

• A range of wellbeing initiatives and generous parental leave policies

Ready for a career where you can have a positive impact as you learn, grow and thrive? Apply today and find out more!