Retail Operations Manager

We're looking for an experienced Operations Program Manager to lead the day-to-day execution of 3P Retail & Telco repair and maintenance, supply fulfillment, and warehouse operations across North America. In this high-impact role, you'll oversee external warehouse and service partners, track operational performance, drive process improvements, and ensure materials, documentation, and service execution consistently meet business needs. Working closely with internal teams and external agencies, you'll manage execution, resolve escalations, maintain compliance, and scale operational improvements that enhance efficiency and performance.

The ideal candidate is a hands-on operations leader with proven experience in retail operations, repair and maintenance, warehouse execution, vendor or 3PL management, material flow, KPI ownership, and continuous improvement. You bring a structured, data-driven approach to problem-solving, ensuring system integrity, inventory accuracy, and operational compliance while building strong partnerships and delivering measurable business results.

Key Responsibilities

• Oversee daily execution with warehouse agencies and service partners across North America, ensuring quality, timeliness, compliance, and service performance.
• Track corrective and preventive actions, non-compliance trends, documentation accuracy, and audit readiness.
• Convert improvement findings into standard operating procedures, training materials, and repeatable workflows.
• Drive repair, maintenance, and warehouse improvements that increase efficiency, space utilization, cost effectiveness, and operational consistency.
• Partner with suppliers, carriers, and 3PL providers to resolve material, shipping, and service escalations
• Collaborate with Physical Merchandising, Field Merchandising, Demo Tech, Retail Sales, Finance, Procurement, external agencies, and retail partners.
• Support new product introduction, retail refresh activities, OPEX planning, operational scaling, special projects, and occasional extended operational hours
  
  

Skillsets/Qualifications

• Requires a minimum of 3 years of project or program management experience in retail operations, supply chain, logistics, or a related field.
• Minimum 3 years of experience in repair and maintenance, supply fulfillment, warehouse operations, vendor management, or 3PL management. Experience supporting big-box retail, retail field operations, or multi-site retail execution.
• Strong vendor management skills, including RFPs, SLAs, contracts, scorecards, escalations, and service reviews.
• Strong organization, written and verbal communication, and ability to manage multiple priorities in a fast-paced environment.
• Proficiency in Google Suite and Microsoft Suite; ability to work cross-functionally with internal teams, external agencies, and retail partners.
• Ability to travel within the U.S. and Canada as business needs require.
• Preferred background in consumer electronics, tech retail, or similar industries.
• Six Sigma, PMP, or other process improvement/project management certification.
  
  

Benefits

• 401(k).
• Dental Insurance.
• Health insurance.
• Vision insurance.
• We are an equal-opportunity employer and value diversity, equality, inclusion, and respect for people.
• The salary will be determined based on several factors, including, but not limited to, location, relevant education, qualifications, experience, technical skills, and business needs.
  
  

Additional Responsibilities

• Participate in OP monthly team meetings and participate in team-building efforts.
• Contribute to OP technical discussions, peer reviews, etc.
• Contribute content and collaborate via the OP-Wiki/Knowledge Base.
• Provide status reports to OP Account Management as requested.
  
  

About Us

At OP, we help you harness the power of technology for maximum impact. A technology consulting and solutions company, we offer advisory and managed services, innovative platforms, and staffing solutions across a wide range of fields including AI, cyber security, enterprise architecture, and beyond. For nearly two decades, we ve been challenging the status quo of the consulting industry, serving up fresh, ingenious thinking through a radically lean structure. Together, this strategy delivers unprecedented performance at an unparalleled pace for faster results that propel your business forward.