Senior Operations Program Manager

Position Summary

We are hiring a Senior Analyst – GCC Operations & Governance to play a critical role in supporting the growth and operational maturity of one of our client's in India Global Capability Center (GCC)

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This role serves as the operational backbone of the GCC by driving governance, workforce planning, operational reporting, performance visibility, and cross-functional coordination across multiple business functions. The individual will work closely with GCC leadership, Human Resources, Talent Acquisition, Finance, and global business stakeholders to ensure effective execution, operational excellence, and scalable governance as the GCC continues to expan

d.The ideal candidate is highly analytical, detail-oriented, and possesses strong program management, operational governance, reporting, and stakeholder management capabilities. This role requires someone who thrives in a fast-paced, global environment and enjoys building scalable operational framework

s.
Key Responsibilit

iesGovernance & Operating Rhy

• thmEstablish and manage governance cadence through weekly, monthly, and quarterly operational revie
• ws.Maintain centralized tracking of action items, risks, issues, dependencies, and escalations across multiple functio
• ns.Drive accountability by coordinating follow-ups and ensuring timely closure of action ite
• ms.Standardize governance templates, reporting formats, and review mechanisms across the G
• CC.Consolidate updates from business functions to provide site-level visibility to leadersh
• ip.Coordinate leadership reviews, business updates, and governance meetin

gs.
Workforce Planning & Capacity Manage

• mentMaintain visibility into organizational structure, headcount, hiring progress, and workforce pl
• ans.Partner with Human Resources, Talent Acquisition, Finance, and business leaders to support workforce plann
• ing.Track hiring demand, onboarding progress, resource ramp-up, and capacity requireme
• nts.Support workforce forecasting aligned with the GCC growth strat
• egy.Develop and maintain workforce dashboards and reporting to enable informed decision-mak

ing.
Performance Management & Operational Gover

• nanceDevelop and maintain operational dashboards and reporting framew
• orks.Partner with functional leaders to define, monitor, and report Key Performance Indicators (KPIs) and Service Level Agreements (S
• LAs).Ensure consistency, transparency, and accuracy of reporting across business funct
• ions.Analyze performance trends and identify opportunities for operational improve
• ment.Prepare executive summaries and insights for leadership rev

iews.
Analytics, Reporting & Executive S

• upportBuild executive dashboards, reports, presentations, and management up
• dates.Consolidate and synthesize data from multiple sources into actionable ins
• ights.Support Quarterly Business Reviews (QBRs), leadership meetings, and strategic presenta
• tions.Ensure reporting accuracy, consistency, and data integrity across governance proc

esses.
Cross-Functional Programs & Transfo

• rmationCoordinate GCC-wide strategic initiatives related to operational excellence, automation, continuous improvement, and AI ad
• option.Track project milestones, risks, dependencies, and overall program
• health.Support the development of scalable operating mechanisms that improve collaboration across business fun
• ctions.Partner with leadership to identify opportunities for operational efficiency and process optimi
• zation.Provide regular updates on transformation initiatives to senior stakeh

olders.
Required Qualif

• icationsBachelor's degree in Engineering, Business Administration, Operations Management, or a related dis
• cipline.5–10 years of experience in Program Management, PMO, Operations, Governance, Shared Services, GCC Operations, or related fu
• nctions.Experience working within a Global Capability Center (GCC), Shared Services organization, or multinational
• company.Proven experience managing governance processes, executive reporting, and cross-functional init
• iatives.Strong analytical and problem-solving skills with the ability to leverage data for business decision
• -making.Advanced proficiency in Microsoft Excel, PowerPoint, Word, Microsoft Teams, and reportin
• g tools.Excellent stakeholder management skills with experience working across global teams, particularly with US-based stake
• holders.Strong written and verbal communication skills, including executive-level presen
• tations.Exceptional organizational and project coordination skills with the ability to manage multiple priorities in a dynamic envi
• ronment.Flexibility to collaborate across India and US tim

e zones.
Preferred Quali

• ficationsExperience supporting workforce planning, capacity planning, and operational go
• vernance.Experience developing executive dashboards, KPI frameworks, and business performance r
• eporting.Exposure to automation, digital transformation, process improvement, Lean, Six Sigma, or AI-enabled ini
• tiatives.Project Management certification such as PMP, PRINCE2, Agile, or equivalent is p
• referred.Experience working in a rapidly growing or scaling GCC environment is highly d