Resource Navigator

The Resource Navigator assists residents in connecting to social service support by assessing needs and making referrals within a network of partnering organizations. The Resource Navigator will provide a broad-based, human services needs assessment; make referrals within the referral platform; collect and record appropriate data on referrals; follow up when appropriate to ensure referrals are utilized and complete. A Resource Navigator is flexible and responsive to changing community need. As such, the Resource Navigator’s focus may change to meet new external and United Way opportunities, initiatives, and programs to support community members.

KEY AREAS OF RESPONSIBILITY:

Assist community members by assessing needs in a compassionate method and providing referrals for immediate and intermediate needs through a network of key community partners. Referrals will be made primarily through a technology platform. The Resource Navigator will be a diligent advocate, connecting County residents with organizations to meet their needs.

Collect and record data on types of referrals made, demographics of residents receiving care coordination, and agency responses to referrals for use in daily and weekly statistical and activity reports. Participate with the Director of Community Connections and members of the UWGC staff to assess and improve Resource Navigator program operations.

SUPERVISORY RESPONSIBILITIES: None

OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

JOB RELATIONSHIPS WITH: General Public; United Way of Greater Cincinnati Team Members and Social Services Providers.

MINIMUM QUALIFICATIONS:

• A bachelor’s degree in human service or related field desired.
• One year of work experience in human service field and previous experience in social service interviewing is desirable.
• Listening and communication skills, knowledge of community resources, and writing skills are preferred.
• Must be able to work closely with others and foster a workable, effective, and productive relationship with other staff, administration, volunteers, agencies, and community members.
  
  
  

WORKING CONDITIONS:

• Collaborative onsite call center office environment.
• Extended viewing of computer monitor.
• May include participation in a rotating remote weekend coverage schedule.
  
  
  

SALARY: $22.50 per hour

BENEFITS:

• Generous paid time off including vacation, personal, sick, and holiday time
• Medical, Dental, Vision, Life Insurance, 403b plan with company match
• Short-Term & Long-Term Disability Insurance
• Employee Assistance Program and access to other free health programs
• Community volunteer opportunities
• Professional development and training opportunities