Reservation Executive

Company Description

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Job Description

We are seeking a detail-oriented and customer-focused Reservation Executive to join our team in Visakhapatnam, India. As a key member of our hospitality organization, you will be responsible for managing room reservations, maximizing revenue, and ensuring exceptional guest experiences.

• Plan and coordinate room reservations, utilizing effective selling techniques to optimize revenue
• Develop and implement strategies to maximize room occupancy and revenue
• Generate and analyze monthly reports, forecasts, and other relevant statistics
• Collaborate with other departments to ensure seamless guest experiences
• Maintain accurate guest records and corporate databases
• Respond promptly and efficiently to customer inquiries and resolve issues
• Train and support team members in reservation procedures and safety protocols
• Assist in developing occupancy forecasts for annual budgets
• Monitor and update room availability to ensure accurate positioning of the hotel
• Implement strategic overbooking practices when necessary
• Apply discounts and corporate rates in accordance with company policies
• Supervise and delegate tasks to reservation associates
• Stay updated on industry trends and competitor practices to maintain a competitive edge
  
  

Qualifications

• Proven experience in hotel reservations or a similar role in the hospitality industry
• Proficiency in reservation management systems and Microsoft Office suite
• Strong analytical skills with the ability to generate and interpret complex reports
• Excellent customer service skills with a focus on guest satisfaction
• Demonstrated ability to forecast occupancy and contribute to budgeting processes
• Strong leadership and team management capabilities
• Exceptional organizational and time management skills
• Ability to work efficiently in a fast-paced, dynamic environment
• Excellent communication skills, both verbal and written
• Detail-oriented with a high level of accuracy in data entry and record-keeping
• Problem-solving skills with the ability to make quick, informed decisions
• Knowledge of hotel operations and revenue management principles
• Collaborative mindset with the ability to work effectively across departments
• Goal-oriented approach with a focus on achieving revenue targets
• Bachelor's degree in Hospitality Management or related field preferred (not mandatory)
• Flexibility to work varying shifts, including weekends and holidays, as required