Research & Insights Intern

Job Title: Research & Insights Intern

Company: Upstox

Location: Mumbai

Work arrangement: 5 days in the office

About Upstox

At Upstox, we’re building the future of investing — simple, powerful, and for everyone. We're one of India’s fastest-growing fintech platforms, backed by the best in the business, including Mr. Ratan Tata and Tiger Global, and on a mission to make wealth creation accessible to every Indian. From first-time investors to seasoned traders, millions trust us to power their financial journeys. We're not just moving fast — we’re moving with purpose. If you thrive in a high-energy, high-impact environment, you're in the right place.

The Role:

If you’re someone who finds joy in interacting with people, enjoys having deep conversations, then this role is for you! We're looking for a passionate individual who is keen to interact with consumers on a daily basis. In this role, you'll be responsible for reaching out to users, scheduling conversations with them and moderating discussions on various topics relevant to different work streams at Upstox. We're seeking individuals with a proactive mindset, a knack for conversing with users and an unwavering dedication to making things happen.

What You’ll Own

You'll work alongside other passionate moderators and researchers, solving business challenges through multiple deep dive researches, thereby contributing to problem solving at many levels. Your role will involve:

Qualitative

• Calling relevant TG and inviting them for a research discussion
• Carrying out research discussions / moderations in accordance with the objectives of the study and discussion guide
• Transcription of completed user sessions in an excel format after the discussions
  
  

Quantitative

• Scripting survey questionnaires and creating survey links
• Emailing questionnaires using CRM tools
• Scorecard preparation
  
  

Apart from the above, the role would also involve managing other operational activities like Interacting with other teams for inputs (databases, prototypes, etc.), maintaining repositories, logs, etc., wherever required

Who You Are

• 2 months - 1 year of Market research experience or internship in a market research agency / company handling user interactions for both qualitative and quantitative studies
• A grasp of survey / scripting platforms will be a bonus
• The ability to thrive independently, seizing opportunities and adapting swiftly to the demands of a dynamic environment.
• A team player with a can-do attitude, eager to absorb knowledge and evolve professionally.
  
  

Must-Haves:

• Proficiency in MS Excel, PPT
• Good conversational abilities
• Fluent in English, Hindi (Any other regional language will be a bonus)
  
  

Why This Role Rocks

You’ll be a part of a dynamic Consumer Insights team — driving conversations, capturing the consumer pulse and their needs. These learnings will contribute to shaping the business thereby enabling you to play a part in the growth of the organization.

By applying for this position, you acknowledge that you have reviewed our Prospective Employee Privacy Notice, which outlines how Upstox collects, uses, and protects your Personal Information ("PI"). I accept Upstox's Prospective Employee Privacy Notice.

Upstox is an Equal Opportunity Employer; all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or other characteristics.