Reliability Engineer – Duck Creek

Actively Reviewing the Applications

The Hartford India

India, Telangana, Hyderabad Full-Time On-site

Posted 4 days ago • Apply by June 9, 2026

Job Description

About The Company

Our client is a leader in Property and Casualty insurance, employee benefits and mutual funds. One of the largest insurers in the United States with many decades of expertise, this company is widely recognized for its service excellence, sustainability practices, trust, integrity and innovation.

Position Overview

The Hartford is seeking a Staff Reliability Engineer within the CTO organization and will have end-to-end technical accountabilities in reliability engineering, production support, and application operations for a product within personal lines portfolio in a highly distributed, integrated, multi-platform environment

We are looking for a Staff Reliability Engineer who:

Hands-on experience designing and configuring Duck Creek Policy and/or Billing modules
Has a strong technical understanding of complex traditional and modern architectures and systems
Fundamentally treats Production Support as a Software and Systems Engineering Problem
Has natural inclination to automate and drive self-healing capabilities
Has innate curiosity of how systems work and is a continuous learner
Applies pragmatic design patterns, reliability, and incident management best practices to build solutions for complex problems

Key Responsibilities

Ensure operational excellence. Independently drive the triaging and service restoration of all critical incidents and minimize the impact to business.
Ensure stability and performance of the systems in application portfolio across both production and pre-production environments.
Continuously improve the observability of our technology stack by evolving the usage of logs, metrics, tracing, dashboards, monitoring alerts, and integration of metrics with CI/CD pipelines.
Guide the use of best-in-class software engineering standards, tools, and design practices to enable highly available and performant customer-facing applications.
Lead adoption of metrics of overall application health - availability, performance, monitoring, alerting, quality, currency and resiliency
Perform troubleshooting, analysis, research and resolution of production incidents using advanced query and programming skills
Oversee application quality and integrity during production support changes through the software development life cycle, including accuracy of technical designs, build, testing and implementation.
Drive root cause analysis and permanent solution through sound problem management practices.
Ensure transition from development to production meets or exceeds all operational requirements.
Ensure strict adherence to IT regulatory and compliance requirements for all applications, drive remediation of all internal, regulatory and SoX audit findings.
Ensure that all technical documentation and artifacts are accurately prepared, maintained and cataloged.

Required Skills & Experience:

7+ years of software engineering experience, with 5+ years hands‑on development on the Duck Creek platform.
Deep experience configuring and extending Duck Creek Policy and/or Billing, including rating, forms, rules, billing schedules, and/or payment workflows.
Experience in full-stack including software components, database, platforms and network infrastructure
Degree in Computer Science or related disciple with at least 5+ years of hands-on experience in IT systems analysis, design, development and application support.
Strong understanding of object-oriented programming principles and concepts with prior or current development experience in one or more of the following languages: C#/.Net , Java, Restful and Soap Web Services, HTML5, CSS, AJAX, JavaScript, JSON, XML
Thorough understanding and experience with SQL/T-SQL/PL SQL on SQL Server or Oracle relational database technologies
Experience with continuous integration and DevOps methodologies, preferred tools such as GitHub, ADO, Jenkins, Nexus, Rally, SonarQube etc..
Familiarity with observability tools like Dynatrace and Splunk is essential
Solid understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) is essential and Gen AI solutions is a plus
Firm analytical and problem-solving skills

Nice to Have

Understanding of technologies that support the services offered for cloud applications (e.g., AWS, Azure, GCP) and Gen AI solutions is a plus

What We Offer

Collaborative work environment with global teams.
Competitive compensation and comprehensive benefits.
Continuous learning and growth opportunities in geospatial and risk analytics technologies.