Relationship Manager - YP/YF

Job description

Location - Panchkula

Relationship Management:

• Manages the banking and investments relationship of YES FIRST/PREMIA clients and responsible for overall growth of Liabilities & Investment business from HNI segment
• Develops, manages, and expands YES FIRST customer relationships by providing service level which exceeds client expectations of most important customer segment.
• Identifies current and potential relationship with additional revenue potential and grow business

Generating Incremental Business

• Completes sales targets spread across liabilities, retail assets, business banking, forex, cards, investments etc.
• Proactively sell the full range of consumer and commercial product to current and potential Yes FIRST HNI Relationships
• Deepens relationship to increase CASA balance in allocated portfolio
• Drives higher product and channel penetration to deepen mapped relationships and to increase wallet share with YES Bank

Customer Engagement:

• Ensures portfolio quality by regularly engaging with each mapped relationship and maintaining the desired relationship values
• Investment Advisory
• Financial Planning and Investment Advisory to HNI clients through careful analysis and identification of customer needs and accordingly proposing appropriate products
• Drives revenue business to generate fee income through products like mutual funds, investments, and insurance

Process and Audit

• Ensures all sales activity is recorded online as per the organizational process
• Defines performance goals at the start of the year in discussion with the reporting manager and ensures that the goals are monitored and achieved during the course of the year.
• Takes ownership of his/her own learning agenda by identifying development needs in consultation with the reporting manager and working towards bridging the gaps through various means which go beyond just training.
• Understands the competencies relevant to his/her role, and works towards displaying as well as developing these effectively.
• Keeps abreast of relevant professional/industry developments, new techniques and current issues through continued education and professional networks.
• Follows risk policy and processes to mitigate the operational, regulatory, financial, informational, reputational and audit risks as instructed by the departmental manager.
• Executes the established internal control systems and compiles relevant information for departmental audits, as necessary.