Program Manager

About The Role

We are looking for a Program Manager – Talent & Delivery Strategy who will act as the central nerve system of our services business, aligning sales demand, delivery pipelines, and talent supply.

This role goes beyond traditional program management — you will own end-to-end workforce strategy, ensuring the right talent is deployed at the right time to maximize utilization, revenue, and delivery excellence.

You will work closely with Sales, Delivery Leaders (FSP / DTM / TOD), and Talent teams to drive demand-supply optimization at scale.

Key Responsibilities

• Demand–Supply Alignment
• Own end-to-end mapping of incoming client requirements (from Sales & existing accounts) with available talent
• Drive fast and optimal allocationof resources across:
• Fixed Scope Projects (FSP)
• Dedicated Team Model (DTM)
• Talent on Demand (TOD)
• Ensure minimal latency between requirement → CV → onboarding
• Workforce Planning & Forecasting
• Build and manage short-term and long-term hiring forecasts
• Translate sales pipeline + active deals into hiring demand
• Identify skill gaps early and trigger proactive hiring or upskilling
• Maintain a live view of capacity vs demand
• Talent Pool & Bench Management
• Own the quality and readiness of bench resources
• Continuously evaluate:
• Skill relevance
• Deployment readiness
• Performance signals (IC feedback, rejections, etc.)
• Ensure bench resources are actively upskilled and project-ready
• Onboarding & Offboarding Excellence
• Ensure smooth and fast onboarding of resources to projects
• Optimize offboarding and redeployment cycles to minimize idle time
• Drive standardization of onboarding processes across verticals
• Utilization & Revenue Optimization
• Track and improve:
• Utilization % across teams
• Bench size & aging
• Revenue leakage due to unallocated capacity
• Partner with leadership to maximize billable utilization
• Cross-Functional Coordination
• Act as a bridge between:
• Sales (new demand)
• Account Managers (existing clients)
• Delivery Heads (execution)
• Talent / Hiring teams
• Bring visibility and structure across all moving parts
• Data, Reporting & Insights
• Build dashboards and reports for:
• Open vs fulfilled requirements
• Talent availability by skill
• IC funnel (scheduled / cleared / rejected)
• Hiring pipeline vs demand
• Drive data-backed decision making for leadership
  
  

Key Metrics (Success KPIs)

• 🔼 Overall Utilization %
• 🔽 Bench size & bench aging
• ⏱ Time to fulfill requirements
• 🔼 CV-to-selection ratio
• 🔼 Forecasting accuracy (Demand vs Hiring)
• 🔼 Revenue per resource
• 🔽 Missed opportunities due to lack of readiness
  
  
  

Ideal Candidate Profile

• 4–8 years of experience in:
• Program Management / Business Operations / Staffing / Delivery Ops
• Strong understanding of:
• IT services / consulting / staffing models
• Proven ability to:
• Manage complex cross-functional workflows
• Work with data, dashboards, and forecasting
• High ownership mindset with problem-solving orientation
• Comfortable working in a fast-paced, high-growth environment