Professional Services Delivery Engineer III, Specialty Domain - IN

Responsible for applying a specialized product or technical knowledge in the implementation of technical solutions, customer migrations (rolocations, colocations, consolidations, cloud migrations), and data center modernizations as outlined in the Statement of Work. Serves as the lead specialist engineer on complex projects.

Key Responsibilities

• Automate deployments utilizing custom templates and modules for customer environments on AWS.
• Architect AWS environment best practices and deployment methodologies.
• Create automation tools and processes to improve day to day functions.
• Educate customers on AWS and Rackspace best practices and architecture.
• Ensure the control, integrity, and accessibility of the cloud environment for the enterprise Lead Workload/Workforce Management and Optimization related tasks.
• Assist Rackers across the Cloud Function.
  
  

Technical Expertise

• Expert knowledge of AWS Products & Services, Compute, Storage, Security, networking, etc.
• Proficient skills in at least one of the following languages: Python, Linux, Shell scripting.
• Proficient skills with git and git workflows.
• Excellent working knowledge of Windows or Linux operating systems – experience of supporting and troubleshooting issues and performance.
• Highly skilled in Terraform/IaC, including CI/CD practices.
• Solid hands-on in Kubernetes & ELK
• Experience in designing, building, implementing, analysing, Migrating and troubleshooting highly available systems.
• Knowledge of at least one configuration management system such as Chef, Ansible, Puppet or any other such tools.
• Understanding of services and protocols, configuration, management, and troubleshooting of hosting environments, including web servers, databases, caching, and database services.
• Knowledge in the application of current and emerging network software and hardware technology and protocols.
• Experienced in solutioning and implementation of Green field projects leveraging IaaS, PaaS for Primary site and DR.
  
  

Skills

• Passionate about technology and has a desire to constantly expand technical knowledge.
• Detail-oriented in documenting information and able to own customer issues through resolution.
• Able to handle multiple tasks and prioritize work under pressure.
• Demonstrate sound problem-solving skills coupled with a desire to take on responsibility.
• Strong written and verbal communication skills, both highly technical and non-technical.
• Ability to communicate technical issues to nontechnical and technical audiences.
  
  

Education

• Required Bachelor’s degree in Computer Science or equivalent degree.
  
  

Certifications

• Requires Associate level Certificates in AWS or professional level certificate.
  
  

About Rackspace Technology

We are the multicloud solutions experts. We combine our expertise with the world’s leading technologies — across applications, data and security — to deliver end-to-end solutions. We have a proven record of advising customers based on their business challenges, designing solutions that scale, building and managing those solutions, and optimizing returns into the future. Named a best place to work, year after year according to Fortune, Forbes and Glassdoor, we attract and develop world-class talent. Join us on our mission to embrace technology, empower customers and deliver the future.

More on Rackspace Technology

Though we’re all different, Rackers thrive through our connection to a central goal: to be a valued member of a winning team on an inspiring mission. We bring our whole selves to work every day. And we embrace the notion that unique perspectives fuel innovation and enable us to best serve our customers and communities around the globe. We welcome you to apply today and want you to know that we are committed to offering equal employment opportunity without regard to age, color, disability, gender reassignment or identity or expression, genetic information, marital or civil partner status, pregnancy or maternity status, military or veteran status, nationality, ethnic or national origin, race, religion or belief, sexual orientation, or any legally protected characteristic. If you have a disability or special need that requires accommodation, please let us know.