Patient Registration & Scheduling Associate (US Healthcare Voice Process)

Job Description:

We are seeking a Patient Registration & Scheduling Associate to handle end-to-end patient intake and appointment coordination for US healthcare clients. The role involves capturing accurate patient and insurance information, verifying eligibility, managing appointments, and ensuring a smooth patient experience while maintaining HIPAA compliance.

Key Responsibilities

· Collect and update patient demographics, insurance details, and required documentation in the EMR/EHR system.

· Verify insurance eligibility, benefits, referrals, and prior authorizations.

· Inform patients about copays, deductibles, and financial policies; collect copayments when required.

· Handle inbound calls to schedule, reschedule, or cancel appointments based on provider availability.

· Assign appropriate appointment types and ensure correct provider, specialty, and location selection.

· Provide appointment instructions and send confirmations/reminders via call, text, or email.

· Manage waitlists, fill cancellations, and escalate urgent scheduling needs.

· Maintain accurate documentation and ensure HIPAA and compliance adherence.

Requirements

· US Healthcare RCM voice process experience is mandatory.

· Experience with ECW (eClinicalWorks) preferred; knowledge of multiple EHR/EMR systems is an advantage.

· Strong communication skills, high accuracy in data entry, and ability to handle high call volumes.

· Willingness to work from office only and in US shifts.

Qualifications

• Proficiency in Patient Registration processes and accuracy in data handling
• Strong Phone Etiquette and effective Communication skills for interacting with patients and healthcare providers
• Excellent Customer Service skills to ensure a positive experience for patients
• Ability to handle multiple tasks while maintaining attention to detail
• Experience in US healthcare administration or a related field is an advantage
• Proficiency in using basic computer systems and healthcare-related software is a plus
• High school diploma or equivalent; additional certifications in healthcare-related fields are preferred