ORM Specialist (Bengali)

About the Role

We are looking for a proactive and detail-oriented Online Reputation Management (ORM) Specialist (Bengali) to manage and strengthen the online presence and brand reputation of our client. The ideal candidate should have strong expertise in Bengali language communication (Reading, Writing, and Speaking) and experience handling digital reputation across social media platforms, review sites, forums, and online communities.

Key Responsibilities

• Monitor online conversations, reviews, comments, and mentions across digital platforms.
• Respond to customer queries, feedback, and concerns in a timely and professional manner, primarily in Bengali.
• Manage and maintain brand reputation across social media channels, review platforms, and community forums.
• Perform quality control checks on customer interactions, responses, and online communications to ensure accuracy, brand consistency, language quality, and adherence to established guidelines.
• Identify potential reputation risks and escalate critical issues to relevant stakeholders.
• Create response strategies and communication plans for reputation management.
• Track customer sentiment and provide actionable insights through regular reports.
• Coordinate with internal teams such as Marketing, Content, Social Media, and Customer Support to ensure consistent brand messaging.
• Monitor competitor activities and industry trends related to online reputation management.
• Ensure all communications align with brand guidelines and communication standards.

Requirements

• 1–2 years of experience in Online Reputation Management, Social Media Management, Community Management, or a related role.
• Fluency in Bengali and English (written and verbal) is mandatory.
• Strong understanding of social media platforms, online communities, review portals, and digital engagement.
• Excellent written communication and customer handling skills.
• Ability to manage multiple conversations and respond effectively under tight timelines.
• Strong analytical and problem-solving skills.
• Experience in handling brand reputation for regional or international markets will be an advantage.

Preferred Skills

• Social Media Monitoring
• Online Reputation Management (ORM)
• Community Management
• Customer Engagement
• Crisis Communication
• Social Listening Tools
• Sentiment Analysis
• Content Moderation
• Reporting & Analytics
• Stakeholder Management

IMPORTANT DETAILS

• Location: Gurugram (On-site), Full-Time
• Experience: 1–2 Years
• CTC: 40K