Order Processing Executive

Job Summary

The Order Processing Executive is responsible for end-to-end order management, ensuring accurate order entry, timely processing, coordination with internal teams, and smooth fulfilment. The role plays a key part in maintaining customer satisfaction and operational efficiency.

Location: Koramangala & Jayanagar - Bengaluru

Key Responsibilities

• Process customer orders received through online platforms, marketplaces, ERP, or sales teams
• Verify order details including pricing, quantities, delivery address, and payment status
• Coordinate with warehouse, logistics, and inventory teams for timely order fulfilment
• Monitor order status and ensure on-time dispatch and delivery
• Handle order modifications, cancellations, and returns as per company policy
• Generate order-related documents such as invoices, packing lists, and shipping labels
• Resolve order discrepancies, shortages, or delivery issues in coordination with internal teams
• Update order status and maintain accurate records in ERP / OMS systems
• Ensure compliance with company SOPs, SLAs, and process guidelines
• Support reconciliation of orders with billing and logistics reports
• Prepare daily / weekly order processing reports

Key Skills & Competencies

• Strong attention to detail and accuracy
• Good coordination and communication skills
• Basic understanding of order-to-cash process
• Ability to work in a fast-paced, deadline-driven environment
• Proficiency in MS Excel and ERP / Order Management Systems
• Problem-solving and follow-up skills

Educational Qualifications

• Graduate in any discipline
• Additional certification in supply chain / operations is an advantage

Experience

• 1–3 years of experience in order processing, operations, or supply chain roles
• Experience in retail, e-commerce, or distribution industry preferred

Key Performance Indicators (KPIs)

• Order accuracy rate
• Order processing TAT
• On-time dispatch percentage
• Order discrepancy / error rate
• Customer complaint resolution time