Operations Specialist

Actively Reviewing the Applications

Scenthound

On-site 1–1 LPA

Posted 2 hours ago • Apply by May 5, 2026

Job Description

Position Title: Operations Specialist

Company Overview

Scenthound is the nation’s first franchise concept dedicated to providing routine hygiene and wellness care for dogs. Our monthly S.C.E.N.T. (Skin, Coat, Ears, Nails, Teeth) services are revolutionizing how dog parents keep their pets clean and healthy. With a technology-driven model and rapidly expanding footprint, Scenthound is redefining the dog wellness industry and empowering franchisees nationwide with a strong, scalable brand.

Position Summary

The Operations Specialist plays a critical role in ensuring Scenthound Scenters consistently execute brand standards through a balance of training facilitation, field coaching, and operational performance reviews. This role partners closely with Franchisees and Scenter leadership to support operational excellence while also conducting structured audits to objectively evaluate adherence to Scenthound brand standards.

This position requires a strong blend of training expertise, operational insight, analytical thinking, and attention to detail. A successful Operations Specialist is comfortable learning and observing real-time procedures, documenting findings accurately, delivering clear and actionable feedback, and supporting corrective action when gaps are identified.

Key Responsibilities

Performance Evaluation & Compliance

Conduct scheduled and reactionary compliance audits in Scenters
Evaluate daily operations and objectively assess execution against brand standards
Document findings clearly and accurately, including written feedback and photo documentation
Identify operational risks, repeat gaps, and trends across locations
Deliver clear, respectful, and action-oriented feedback to Franchisees and leadership teams
Ensure corrective actions and follow-up plans are clearly defined and communicated
Escalate critical safety or compliance concerns in alignment with internal protocols

Reporting & Continuous Improvement

Maintain accurate records of field visits, audit results, and training outcomes
Analyze audit and field data to identify system-wide opportunities for improvement
Share insights with internal teams to inform training updates, operational enhancements, and performance initiatives
Stay current on Scenthound processes, systems, tools, and Learning & Development best practices
Document and analyze best practices from field experts

Operational Support

Facilitate in-person and virtual training for Franchise Owners, Managers, and Scenter teams
Support new Scenter openings through on-site and remote training and readiness support
Reinforce Scenthound brand standards, safety protocols, and operational best practices
Evaluate training effectiveness and identify gaps requiring additional coaching or resources

Required Qualifications

3+ years of experience in training, coaching, field operations, or performance support roles
Strong attention to detail with the ability to document findings accurately and thoroughly
Comfort delivering direct feedback and holding others accountable to standards
Ability to objectively assess operations while maintaining strong franchise relationships
Willingness to travel up to 75%
Comfortable handling all dog breeds and sizes
Ability to stand for extended periods and lift up to 50 pounds
Must live in relative proximity to a Scenthound location

Preferred Experience