Night Shift Team Manager

Actively Reviewing the Applications

Johnson Controls

Mumbai Full-Time 4–8 years

Posted 3 days ago • Apply by June 11, 2026

Job Description

Team Manager – ADT Support Team

Shift Pattern

Night shift rotation

4‑on / 4‑off schedule

Hours: 19:00–07:00

We’re looking for an experienced and people‑focused Team Manager to lead our ADT Support team. This is a fantastic opportunity for someone who thrives in a fast‑paced environment, enjoys developing others, and is passionate about delivering an excellent customer and colleague experience.

What We Offer

Competitive Salary: Reflecting your skills and experience
Bonus Plan: Designed to reward your impact
Generous Leave: 25 days of annual leave plus time off in lieu for any Bank Holidays worked
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:

Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme

Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting

How You Will Do It

Lead, coach, and develop a high‑performing team of Technical Support Advisors
Foster a positive culture focused on quality, accountability, and exceptional customer experience
Provide regular 1:1s, coaching, and performance reviews to support colleague growth
Monitor service levels, workflow, and team performance to ensure operational targets are consistently achieved
Work collaboratively with stakeholders across ADT and Johnson Controls to drive continuous improvement
Ensure full compliance with processes, policies, and security standards
Contribute to training, onboarding, and ongoing skills development
Guide your team to deliver all customer satisfaction measures, taking proactive action where standards need improvement
Analyse customer data to identify root causes of dissatisfaction and shape effective action plans
Manage customer escalations when required

Essential