National Sea Logistics Operational Care Manager

It's more than a job

As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.

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You will be part of our Operational Care Team, adding your leadership expertise + skills to the delivery of operational excellence.

You will be responsible for be responsible for the delivery of operational excellence through your operational care center (OCC) team by providing leadership + direction, while continuously optimizing production costs.

How you create impact

• To support collaboration between customer care locations (CCL), sales as well as systems + processes to deliver a great customer experience, supporting the development of new + existing customer targets.
• To ensure supplier relationships are created + pro-actively managed ensuring delivery to service level agreements (SLA) + Global Partnership Rules (GPR).
• To drive sea logistics procurement + carrier relation management developing pricing strategies by liaising on pricing + RFQ preparation, maintaining + strengthen such relationships on the most senior levels.
• To actively manage interfaces and the exchange of information + knowledge across the organization.
• To contribute as process owner to continuous improvements of processes + controls for lean processes focusing on cost effectiveness + productivity.
• To optimize proceedings to ensure the development of sea logistics operational KPIs.
• To ensure the timely + accurate management of invoicing, payables and FSL management.
• To undertake the responsibilities of the national/cluster dangerous goods coordinator.
  
  

What we would like you to bring

• 8–12 years of experience in Sea Logistics, Freight Forwarding, or Supply Chain Operations
• Proven leadership in an Operational Care Centre (OCC) or similar operational leadership role
• Strong expertise in end-to-end sea freight operations and shipment lifecycle management
• Experience in carrier and supplier management, including SLA performance and governance
• Hands-on experience in sea logistics procurement, RFQ handling, and pricing strategy development
• Strong ability to manage and influence senior-level carrier and supplier relationships
• Experience collaborating across Customer Care, Sales, and Operational functions in a matrix environment
• Strong understanding of logistics KPIs, operational performance metrics, and continuous improvement/lean processes
• Experience managing financial operational processes including invoicing, payables, and FSL management
• Knowledge or experience in Dangerous Goods (DG) coordination and compliance at national or cluster level
  
  

What's in it for you

• Work with a Global Leader – Join one of the world’s top logistics companies with a strong international presence and reputation.
• Career Development – Access structured growth opportunities, professional training, and internal mobility within a global organization.
• Attractive Compensation – Competitive salary with performance-based incentives and benefits.
• Collaborative Work Culture – Be part of a supportive, ethical, and compliance-driven team environment.
• Local Role, Global Impact – Influence regional business growth while working with global tools, systems, and best practices.
  
  

Who we are

Logistics shapes everyday life - from the goods we consume to the healthcare we rely on. At Kuehne+Nagel, your work goes beyond logistics; it enables both ordinary and special moments in the lives of people around the world.

As a global leader with a strong heritage and a vision to move the world forward, we offer a safe, stable environment where your career can make a real difference. Whether we help deliver life-saving medicines, develop sustainable transportation solutions or support our local communities, your career will contribute to more than you can imagine.

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