ServiceNow Presales Manager

Location: Noida

Experience: 6–12 Years

About the Role

We are looking for a high-impact Presales Manager – ServiceNow to partner with Sales, OEM teams, and internal delivery units to drive compelling solution pitches, value-driven proposals, and best-in-class customer engagements. This role plays a critical bridge between business needs and technical solutioning, ensuring win probability and long-term customer success.

Key Responsibilities

1. Sales & Presales Enablement

• Assist sales teams in qualifying customer requirements and performing pre-demo needs analysis.
• Assess customer’s strategic objectives, current IT landscape, and business challenges.
• Gather and analyze inputs to create accurate proposals including scope, pricing, assumptions, and service components.
• Prepare and own responses for RFP, RFI, RFQ, and solution proposals aligned with customer expectations.
• Plan and contribute to sales strategies based on market trends and competitive behavior.

2. OEM & Stakeholder Collaboration

• Work closely with ServiceNow OEM sales and solution teams for joint presales engagements, solution positioning, and business case creation.
• Coordinate with internal stakeholders across delivery, architecture, finance, and leadership for proposal execution.

3. Solutioning & Demonstration

• Understand the customer’s existing ecosystem and digital maturity to identify ServiceNow fitment and transformation opportunities.
• Design functional and technical solutions, estimation models, and effort calculations.
• Prepare Project Management Plans (PMP) including:
• Resource Loading
• Location Split
• Timelines & Schedules
• Costing Plans
• Lead solution demos, POCs, and client presentations (remote/onsite), showcasing:
• Organization’s differentiators
• Business value
• Digital transformation roadmap

4. Market Intelligence & Competitive Analysis

• Stay updated with:
• Technology trends
• Product innovation
• Competitor offerings
• Perform SWOT analysis periodically to strengthen market positioning.
• Leverage internal innovations and success stories to enhance sales pitches.

5. Presentation & Content Excellence

• Create high-impact PowerPoint presentations with strong visual storytelling.
• Curate and develop sales and solution content aligned with brand and customer expectations.
• Convert complex technical concepts into business-friendly narratives.

Required Skills & Competencies

• Deep understanding of ServiceNow products and digital workflows
• Strong expertise in:
• Presales solutioning
• Business case creation
• Sales strategy planning
• Excellent stakeholder management and communication skills
• High proficiency in PowerPoint, solution documentation, and proposal writing
• Strong analytical mindset with ability to connect business value to technology
• Ability to work independently as an individual contributor and strategic presales leader

Preferred Qualifications

• Hands-on experience in ServiceNow Presales / Consulting / Solution Architecture
• Experience working with OEM alliance teams
• Exposure to ITSM, ITOM, HRSD, CSM, SecOps, or GRC modules
• MBA or equivalent business qualification is an added advantage

Why Join Us

• Work on high-impact enterprise digital transformation deals
• Direct collaboration with global OEM teams
• Growth into a strategic leadership role
• Exposure to cutting-edge workflow automation and AI-driven solutions