Mortgage Support Specialist

This position is listed on behalf of a partner company, who manages all applications and next steps. Our partner is looking for a Mortgage Support Specialist based in India.

As a Mortgage Support Specialist, you will play an essential role in supporting mortgage operations by ensuring loan files are accurate, complete, and ready for processing. You will collaborate with loan officers, processors, underwriters, and external partners to coordinate documentation and maintain smooth lending workflows. This role requires strong attention to detail, excellent communication skills, and the ability to manage multiple priorities in a fast-paced environment. You will contribute to improving operational efficiency by identifying process improvements and ensuring compliance with quality standards. Working remotely, you will support a global mortgage team while helping deliver a seamless experience throughout the loan lifecycle. This opportunity is ideal for someone who enjoys organization, problem-solving, and making a direct impact on operational success.

Accountabilities

• Support mortgage loan processing activities by preparing, reviewing, and coordinating loan documentation throughout the lending lifecycle.
• Create complete loan submission packages for underwriting teams, ensuring all required documents and information are accurate, organized, and submitted on time.
• Review loan applications and supporting documentation to identify missing information, errors, discrepancies, or compliance issues before underwriting.
• Collect and verify documentation from third-party vendors, including homeowner insurance, title, verification of employment, payoff statements, and other required records.
• Ensure mortgage disclosures are complete, properly signed, accurately dated, and aligned with internal and regulatory requirements.
• Communicate effectively with processors, underwriters, internal teams, and external stakeholders to resolve documentation issues and maintain workflow efficiency.
• Maintain accurate records, support post-closing activities including audits and file processing, and ensure documentation standards are consistently met.
• Identify opportunities to improve operational processes and recommend solutions that enhance team productivity and service quality.
  
  

Requirements

• Experience or knowledge of mortgage loan processing, lending documentation, or related financial operations.
• Strong attention to detail with the ability to review documents accurately and identify inconsistencies or missing information.
• Excellent written and verbal communication skills with the ability to collaborate effectively with multiple stakeholders.
• Strong organizational and time management skills, with the ability to manage multiple tasks and meet deadlines in a fast-paced environment.
• Proficiency with Microsoft Office Suite and comfort working with digital tools and technology platforms.
• Strong problem-solving skills with a proactive approach to addressing operational challenges.
• Adaptable, team-oriented mindset with the ability to work effectively in a remote environment.
• Hands-on experience with Go HighLevel administration or platform management is highly desirable.
• Bachelor’s degree or equivalent professional experience in business, finance, operations, or a related field is preferred.
• Willingness to work the 6:30 PM - 3:30 AM IST schedule.
  
  

Benefits

• Fully remote work opportunity.
• Competitive compensation package.
• Opportunity to work with a global mortgage operations team.
• Exposure to technology-driven real estate and lending processes.
• Collaborative and supportive work environment.
• Opportunities to develop operational, technical, and industry expertise.
• Career growth opportunities within a fast-paced and innovative organization.
  
  

How Jobgether Works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

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We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.