Back to Jobs

Manager

Actively Reviewing the Applications

NKlusive

India, Karnataka, Bengaluru Full-Time On-site INR 3–4 LPA

Posted 13 hours ago • Apply by May 3, 2026

Job Description

Job Description

Job Title - Manager/Sr. Manager

Role - Specialist

Function- L&D and Process Excellence

Location: Bengaluru, Karnataka, India

Reporting To: Head – Training & Compliance

Job Summary

The Manager / Senior Manager – Training, Compliance & Process Excellence will be responsible for driving enterprise-wide compliance, strengthening process governance, and building organizational capability through structured training initiatives. The role ensures that company policies, processes, and regulatory requirements are consistently understood, implemented, audited, and improved. This position plays a critical role in enhancing operational discipline, service excellence, customer satisfaction, and regulatory adherence.

Key Responsibilities:-

1. Compliance Audit & Risk Management

Plan and execute structured compliance and process audits across operational documents, CRM/Salesforce systems, communications, and transactional records.
Identify non-compliance, control gaps, recurring errors, and risk-prone areas.
Recommend and drive corrective and preventive actions (CAPA) to strengthen internal controls.
Track audit observations, closure status, and effectiveness of implemented controls.

2. Training & Capability Building

Design, develop, and deliver training programs covering compliance, policies, processes, service excellence, and behavioural competencies.
Lead on-boarding and ongoing refresher training programs using classroom, virtual, and workshop-based formats.
Create training materials, Sops, assessments, and learning documentation.
Measure training effectiveness and continuously refine content based on feedback, audit outcomes, and performance indicators.

3. Scheduling, Reporting & Documentation

Prepare and present work calendars, audit plans, training schedules, compliance MIS, and management reports.
Maintain comprehensive documentation related to training programs, audit findings, corrective actions, and compliance records.
Provide actionable insights and dashboards to senior management for informed decision-making.

4. Continuous Improvement & Additional Responsibilities

Actively contribute to the continuous improvement of compliance systems, training frameworks, and operational processes including defining process.
Support special projects and additional responsibilities as assigned by the Training & Compliance leadership or company management.

Required Skills & Competencies

Core Competencies

Strong expertise in compliance management, process audits, and governance frameworks
Training design, facilitation, and capability development
Customer experience management and grievance handling
Analytical thinking, root-cause analysis, and problem solving
Stakeholder management and cross-functional collaboration
Understanding enterprise wide Business processes

Behavioural Attributes

Self-driven, detail-oriented, and highly disciplined
Strong communication and presentation skills
Customer-centric and quality-focused mindset
Effective conflict management and persuasion skills
Ability to work independently and lead initiatives end-to-end

Technical Skills

Advanced proficiency in MS Office, particularly MS Excel (formulas, pivot tables, lookups, data analysis, dashboards)
Experience working with SALESFORCE/CRM systems is preferred

Language Proficiency

English & Kannada – Mandatory (spoken and written)
& Hindi (Preferred)

Qualification & Experience

Graduate / Post Graduate (Any Stream)
Manager: Minimum 5–8 years of relevant experience
Senior Manager: 8+ years of relevant experience
Prior experience in training, compliance, process audit, policy implementation, or service excellence roles is highly desirable