Key Account Manager – iOL Pay (Payments & Settlement Operations)

Company Description

iOL empowers industries like hospitality, technology, distribution, and fintech by delivering innovative solutions. Specializing in enhancing direct bookings and streamlining payment processes, iOL provides cutting-edge tools that drive impactful business results. Our focus is on delivering tailored products to enable seamless operations and sustainable growth. At iOL, we pride ourselves on our commitment to innovation and exceptional customer support.

Role Description

This is a full-time, on-site position based in Gurugram for a Key Account Manager – iOL Pay (Payments & Settlement Operations). The role involves managing key accounts, developing business plans, sustaining customer relationships, overseeing payments and settlements, and providing excellent service to ensure client satisfaction. You will act as a crucial liaison between clients and teams to enhance operational efficiencies and drive business success.

Qualifications

• Proven expertise in Account Management and Key Account strategies
• Strong Analytical Skills for evaluating data, solving problems, and making informed decisions
• Understanding of Business Planning to strategize and identify growth opportunities
• Excellent Customer Service skills to build and maintain strong client relationships
• Strong communication and interpersonal abilities to collaborate with cross-functional teams
• Bachelor’s degree in Business, Economics, or a related field; MBA is a plus
• Experience in the fintech or payment operations sector is highly advantageous
• Proficiency in CRM tools and advanced Excel skills for tracking account performance