IT SUPPORT TECHNICIAN I

Actively Reviewing the Applications

Moffitt Cancer Center

India Full-Time On-site

Posted 8 hours ago • Apply by June 15, 2026

Job Description

Summary

Job Summary

Position Highlights

The IT Support Technician I provides in-person and/or remote technology support services to team members across the organization. In addition to providing break/fix support, the IT Support Technician I also assists with managing IT inventory, supports projects, and writes documentation for common processes.
This position provides accurate and timely support services for end-user computing devices.
The IT Support Technician I uses a ticketing system to track and document their work.

Responsibilities

Respond to and resolve incidents and requests for assistance with computer systems, and provide a superior customer support experience for all users.
Install computer hardware and software, including desktops, laptops, printers, scanners, tablets, operating systems, audio-video, phones and applications. This includes installation, repair, and relocation of devices, as required.
Maintain documentation for each incident and request, and escalate complex problems to the next level of support per documented procedures
Follow organizational standards for devices and software as approved and directed by leadership. Report any non-standard installations of software or hardware to leadership.
Work with networking and systems administration staff, as required, to provide proper end-user related network, servers, and applications/systems.
Contribute to maintaining hardware and software license inventory records. Assists with site walk-through and audits, to ensure accurate equipment and compliance.
Assist fellow IT Support Technicians to improve teamwork, knowledge, and customer service. Take appropriate direction from supervisor, manager, and senior leadership.

Credentials And Experience

High School Diploma/GED
Minimum of two (2) years' experience supporting the following hardware: desktops, laptops, thin clients, cellular phones, tablets, and related peripherals:
Minimum of two (2) years' experience supporting Microsoft Windows 10 and Microsoft Office 365, including Word, PowerPoint, Excel, Outlook and OneDrive.
Minimum of two (2) years' experience supporting networking technologies, including LAN, Wi-Fi, and VPN.
Minimum of two (2) years' experience working with Active Directory, SCCM, ticket management software such as ServiceNow, and video communication software such as Zoom.
Minimum of two (2) years' experience of customer service.

Preferred Experience