Senior Manager - Value Excellence , Retail Business Services

Actively Reviewing the Applications

Amazon

India, Tamil Nadu, Chennai Full-Time On-site INR 4–6 LPA

Posted 2 hours ago • Apply by May 18, 2026

Job Description

Description

Amazon's Retail Business Services (RBS) Business Excellence team is seeking an exceptional Senior Program Manager to lead the Value Excellence workstream. This role is critical in identifying high-impact underserved areas, creating proof of concepts, and driving programs that deliver extraordinary returns on investment for Amazon and our Selling Partners.

Key job responsibilities

Lead the Value Excellence workstream to increase Orgs impact and ROI. Aggregate and analyze business metrics to identify opportunities for value creation and ROI improvement
Identify and prioritize high-impact, underserved defect areas across Amazon's ecosystem, and develop proof of concepts for upstream defect elimination.
Partner with senior leaders across Business Units and external organizations to understand performance gaps and identify value creation opportunities
Build strong relationships with VP and Director-level stakeholders to secure buy-in for high-impact initiatives
Translate complex business problems into data-driven solutions with measurable outcomes
Foster innovation by identifying and implementing systematic mechanisms that amplify value and ROI
Lead and develop a team of Program Managers , Subject Matter Experts, Business Analysts
Foster a culture of excellence, continuous improvement, and innovation within the team
Mentor and develop team members to build organizational capability

A day in the life

You'll start your day reviewing program metrics and identifying emerging opportunities for value creation. You'll partner with Amazon leaders to understand their most pressing challenges and translate them into actionable programs. You'll lead cross-functional meetings to drive alignment on high-impact initiatives, work with your team to develop proof of concepts, and present ROI analyses to senior leadership. You'll balance multiple programs simultaneously to reduce cost to serve, improve growth and Selling Partner experience. Throughout the day, you'll remove blockers, influence stakeholders, and ensure your programs are on track to deliver extraordinary returns.

Basic Qualifications

7+ years of team management experience
Bachelor's degree or equivalent
10+ years of program management experience in operations, business excellence, or related fields
Proven track record of delivering large-scale, high-impact programs with measurable ROI
Deep knowledge of Lean Manufacturing concepts, value streams, and continuous improvement methodologies
Experience with data analysis, metrics-driven decision making, and impact measurement
Strong project management skills with ability to manage multiple complex initiatives simultaneously
Experience dealing with ambiguity, prioritizing needs, and delivering measurable results in agile environments
Knowledge of GenAI and commitment to continuous learning as GenAI evolves
Demonstrated ability to influence senior leaders and drive organizational change

Preferred Qualifications

Experience implementing repeatable processes and driving automation or standardization

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company - ADCI - BLR 14 SEZ - F07

Job ID: A3153032