International Chat Support Executive

Job Title: Chat Support Executive (Non-Voice Process)

Location: Ahmedabad

Role Overview

We are looking for enthusiastic and customer-focused individuals for the role of Chat Support Executive. In this position, you will assist customers through non-voice channels such as chat, email, and social media, ensuring quick, accurate, and empathetic resolutions. Your ability to communicate effectively in writing will play a key role in delivering an exceptional customer experience.

You will work closely with the Team Lead and contribute to enhancing customer satisfaction and overall team performance.

Key Responsibilities

• Handle customer queries via chat, email, and other non-voice platforms.
• Provide prompt and effective resolutions using written communication.
• Maintain professionalism and empathy in all customer interactions.
• Ensure high levels of customer satisfaction and service quality.
  
  

Eligibility Criteria

• Freshers and experienced candidates are welcome.
• Strong written communication skills in English (grammar & spelling).
• Qualification: 10+3 Diploma / HSC / Any Graduate.
• Basic computer knowledge is required.
• Willingness to work in a 24/7 shift environment.
  
  

What We Offer

• Supportive and growth-oriented work environment.
• Continuous learning and career advancement opportunities.
• Competitive salary with performance-based incentives.
• Exposure to a diverse and inclusive workplace culture.
  
  

Additional Benefits

• 5 Days Working.
• Night Shift Allowance.
• PF, Insurance & Gratuity Benefits.
  
  

Skills:- Customer Service, Customer Support, Customer Success, Customer Relationship Management (CRM), Customer Retention, Problem solving, Business Development, Sales, Business Process Outsourcing (BPO) and Technical support