Inside Sales Executive

Company Description

ASBIONIX Retail Hub is the retail and e-commerce division of ASBIONIX, focused on delivering premium consumer electronics, smart home products, home theatre solutions, projectors, networking equipment, and lifestyle technology products. We are committed to providing customers with a seamless online shopping experience through expert product guidance, exceptional service, and reliable after-sales support. Our mission is to bridge the gap between technology and everyday life by offering innovative products through modern retail and e-commerce channels.

Role Description

This is a full-time on-site role for an Inside Sales Executive – E-Commerce Sales, based in Coimbatore. The Inside Sales Executive will be responsible for managing customer inquiries received through online platforms, social media, WhatsApp, website leads, and marketplaces. The role involves converting leads into sales, providing product recommendations, preparing quotations, following up with prospects, and ensuring a smooth customer journey from inquiry to purchase.

The ideal candidate should have prior experience in inside sales, tele-sales, e-commerce sales, or customer relationship management and possess excellent communication and closing skills.

Qualifications

1. Handle inbound sales inquiries from website, WhatsApp, social media, and e-commerce platforms.
2. Generate and qualify leads to achieve monthly sales targets.
3. Provide product consultations and recommend suitable solutions based on customer requirements.
4. Prepare quotations, process orders, and coordinate with operations for timely fulfillment.
5. Follow up with prospects and maintain a healthy sales pipeline.
6. Build and maintain long-term customer relationships.
7. Maintain accurate records in CRM and sales tracking systems.
8. Support promotional campaigns, product launches, and online sales initiatives.
9. Coordinate with marketing teams to maximize lead conversion.