Implementation Consultant

We are looking for an Implementation & Training Consultant to join our Professional Services team. In this role, you will:

• Conduct product trainings for new staff and travel industry clients.
• Support Tour Operator clients during Go-Live, identifying gaps, resolving queries, and guiding setup.
• Gather requirements and create Business Requirement Documents (BRD) and Functional Specifications (FSD).
• Analyze client business processes and recommend system configurations.
• Assist with testing, documentation, and user manuals.

Who We’re Looking For:

• Candidates from all tour and travel agencies with experience in operations or travel technology.
• 4+ years of experience in the travel industry or travel software implementation.
• Knowledge of tour operating processes and travel technology.
• Strong communication skills and client-facing experience.
• Ability to train, troubleshoot, and quickly understand software functionality.
• Proficiency in Microsoft Word, Excel, and PowerPoint.
• Willingness to travel to client sites for workshops.
• Bachelor’s degree in Computer Science, IT, Business Management, or related field.