Head of Design - Vending Business

Godrej Vending

Godrej Vending is India's leading integrated vending service providers and a trusted name in offices across India, known for using the latest technology, world-class machines, stringent quality controls, and prompt after-sales service to deliver memorable experiences to our consumers. The table-top hot and cold beverage vending machines are produced in collaboration with Veromatic International BV of the Netherlands.

With more than 3,00,000 cups served every day, Godrej Vending is one of the most preferred brands for establishments in various sectors, with a reach in the domestic market of 25,000+ vending machines served directly and through 200+ channel partners while offering more than 30 beverage variants of tea, coffee, soups, and special beverages.

Job Purpose

To drive superior business performance through new product development by delivering innovative, sustainable, high-quality, and reliable vending solutions aligned with organizational strategy, profitability goals, and customer needs.

Key Result Areas (KRAs)

1. Superior Business Performance (New Product Development)

• Plan and execute new product development initiatives based on inputs from internal and external stakeholders.
• Achieve planned product launch milestones in line with the Annual Business Plan (ABP).
• Contribute to business objectives including:
• Topline growth and profitability
• Quarterly and annual ANWC Turns plan
• ROCE targets as per ABP
• Achieve ABP and quarterly targets for:
• Ratio of revenue from New Product Introductions (NPI developed in the last 3 years) to total revenue
• Ratio of variable contribution from NPI (developed in the last 3 years) to total variable contribution in NBV

2. Innovative Solutions: New Products & Features Development

• Plan and achieve evaluation and certification of “Good and Green” products as per organizational sustainability goals.
• Generate revenue through sustainable and green product offerings.
• Identify stated and unstated customer needs and translate them into differentiated product solutions.
• Develop products with a strong focus on:
• IoT connectivity
• Total Cost of Ownership (TCO) optimization
• Energy efficiency
• Aesthetics and user experience

3. Quality & Reliability

• Secure long-term business sustainability by planning and executing investments as per Strategic Business Plan (SBP) across:
• Capacity expansion
• Branding
• Digital technologies
• People capability building
• Drive cost reduction initiatives using alternative materials and efficient design principles without compromising quality or reliability.

4. Sustainability Practices & Operational Excellence

• Ensure 100% adherence to organizational policies and processes laid down by Corporate Functions, including:
• Finance
• P&A (including Code of Conduct)
• Procurement
• Legal and Compliance
• Identify, plan, and execute actions to ensure 100% closure of product reliability issues within defined timelines.

5. Organizational Imperatives

• Implement Enterprise Risk Management (ERM) strategies to mitigate risks in critical manufacturing and design processes.
• Build capability within the team through structured training, mentoring, and continuous learning initiatives.
• Ensure compliance with all statutory and regulatory requirements.
• Maintain a safe, healthy, and compliant working environment.
• Champion operational excellence methodologies, including:
• Total Productive Maintenance (TPM)
• Kaizen
• 5S
• Theory of Constraints (TOC)
• GreenCo
• CII Business Excellence frameworks

Qualifications

Essential

• Bachelor of Engineering (Mechanical / Electronics / Mechatronics / Instrumentation or related disciplines)

Preferred

• M.Tech / M.Des / MBA
• Certifications such as PMP, APICS, or equivalent

Experience

Essential

• 15 years of relevant experience in machine or appliance design

Preferred

• Exposure to manufacturing, quality systems, and operational excellence practices

Key Skills & Competencies

Technical & Business Skills

• Strategic Thinking & Vision
• Strong Business and Market Understanding
• Deep Expertise in Product Design & Development
• User-Centered Design & Customer Research
• Quality, Reliability, and Compliance Knowledge
• Innovation Mindset & Technology Trend Awareness
• Project & Portfolio Management

Leadership & Interpersonal Skills

• Leadership & Team Management
• Cross-Functional Collaboration
• Effective Communication & Presentation Skills