Head -Facility Management

The Head – Facility Management Services (FMS) will be responsible for overseeing end-to-end facility operations of large residential townships, ensuring optimal maintenance, safety, statutory compliance, and high service standards for residents. The role involves strategic planning, vendor management, budgeting, and delivering seamless living experiences aligned with the company’s quality standards.

Key Responsibilities

1. Operations & Maintenance

• Oversee overall facility management operations for residential township projects including apartments, villas, clubhouses, and common infrastructure.
• Ensure smooth functioning of MEP services (Mechanical, Electrical, Plumbing), HVAC, elevators, STP, WTP, fire & safety systems.
• Monitor preventive and breakdown maintenance schedules for all assets.
• Ensure high standards of housekeeping, landscaping, pest control, and security services.

2. Vendor & Contract Management

• Identify, appoint, and manage facility management vendors and service partners.
• Monitor vendor performance through SLAs and KPIs.
• Negotiate contracts to optimize cost efficiency and service quality.
• Ensure timely renewal of AMCs and service agreements.

3. Budgeting & Cost Control

• Prepare annual facility management budgets and monitor expenses.
• Implement cost optimization strategies without compromising service standards.
• Track utility consumption and recommend energy-saving initiatives.

4. Resident Experience & Service Excellence

• Ensure high-quality service delivery to residents.
• Address escalations related to maintenance, safety, and community facilities.
• Implement customer satisfaction initiatives and feedback mechanisms.
• Coordinate with Resident Welfare Associations (RWA) / Associations.

5. Compliance & Safety

• Ensure compliance with statutory regulations, safety norms, and environmental standards.
• Monitor fire safety systems and conduct regular audits and mock drills.
• Ensure compliance with local municipal and statutory requirements.
• Implement sustainability initiatives including waste management and water conservation.

6. Team Leadership

• Lead and manage facility management teams including engineers, supervisors, and support staff.
• Define KPIs and monitor team performance.
• Provide training and development to enhance team capability.

7. Handover & Transition

• Coordinate with project and construction teams during handover of new residential projects.
• Conduct snagging and ensure readiness of facilities before possession.
• Establish SOPs for smooth transition from project to facility management stage.

Key Skills & Competencies

• Strong knowledge of township facility operations
• Vendor management and negotiation skills
• Budgeting and cost control expertise
• Knowledge of MEP systems, HVAC, Fire & Safety
• Strong leadership and team management skills
• Customer-centric approach
• Problem solving and decision making skills
• Knowledge of statutory compliance and safety norms

Qualification & Experience

• Bachelor’s degree in Engineering (Electrical / Mechanical / Civil) or equivalent
• MBA / PG Diploma in Facility Management preferred
• 15–18 years of experience in facility management for large residential townships or mixed-use developments
• Experience in real estate developers or facility management companies preferred