GWS Trainer -Team Lead /Assistant Manager -Chennai / Indore - GO/JC/2872/2026

Job Description

Job Title – Team Lead /Assistant Manager - GWS Trainer

Location - Chennai / Indore

Candidate Expectation

Candidate should have 4- 10 of relevant experience.

Experience in using and navigating learning platforms for user management, content administration, and reporting.

Meticulous in managing program details, schedules, and resources to ensure smooth execution.

Identifying and resolving logistical or administrative challenges that may arise during program delivery.

Key Roles And Responsibility

Plan and schedule training sessions focused on technical incident ownership, resolution, and communication skills, including room bookings and virtual meeting setup.

Coordinate all logistical arrangements for technical training delivery, ensuring necessary resources and tools are available.

Manage the distribution of technical training materials and access credentials to participants.

Manage logistical aspects of technical onboarding, including system access and introductions to relevant teams.

Create and manage user account access on learning platforms relevant to technical training programs. Troubleshoot user access issues.

Track participant attendance and progress in technical training and onboarding programs.

Gather and analyze training data related to technical programs (participation, feedback, assessment scores).

Generate reports on the effectiveness of technical training and its impact on key metrics (e.g., time to proficiency in incident resolution).

Analyze feedback and performance data to identify specific training gaps related to technical incident management and develop targeted interventions.

Evaluate the effectiveness of technical training programs and identify areas for continuous improvement and optimization of content and delivery.

Contribute to the development and refinement of internal knowledge bases and training resources based on program feedback and evolving needs.

Skills Required

RoleGWS Trainer -Team Lead /Assistant Manager -Chennai / Indore

Industry TypeITES/BPO/KPO

Functional Area

Required Education B Com

Employment TypeFull Time, Permanent

Key Skills

• CONTENT ADMINISTRATION
• TRAINING
  
  

Other Information

Job CodeGO/JC/2872/2026

Recruiter NameMarilakshmi S