Guest Service Associate - Front Office

Company Description

"Why work for Accor?

We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"

Job Description

Key Responsibilities:

**People Management**

• Motivate and develop the Reception team to ensure smooth functioning of the department and promote teamwork
• Provide effective support to the team to enable them to deliver efficient and professional services
• Respond to guest queries and complaints by resolving issues in a timely manner to ensure customer satisfaction
  
  

**Financial Management**

• Identify optimal, cost-effective use of resources and educate the team accordingly
  
  

**Operational Management**

• Oversee daily front office administration, including guest check-in/check-out, room bookings, and guest inquiries
• Maintain high standards of customer service and ensure guests' expectations are consistently exceeded
• Maintain Front Office log books, shift reports, and records of all banquet and hotel functions
• Ensure quality in all aspects of service delivery and adherence to Procedures & Standards Manual
• Liaise with other departments, including Housekeeping, for the resolution of day-to-day operational issues
• Bring any matters affecting the hotel's interests to the attention of Management
• Display a proactive approach in implementing service improvement initiatives
  
  

**Hygiene, Personal Safety & Environment**

• Ensure the workplace and storage areas remain clean and tidy
• Respect safety guidelines and the hotel's security regulations
• Adhere to the hotel's environmental commitments, including energy saving, recycling, and waste management in line.
  
  

Qualifications

Your experience and skills include:

• Relevant diploma / degree in Hotel Management.
• Excellent multi-tasking, problem solving, service orientation and interpersonal team skills.
• Displays high level of flexibility, initiative, sincerity and team work.
• Knowledge about Opera would be an advantage.