Executive - Service Sales

Actively Reviewing the Applications

dormakaba

India, Delhi Full-Time On-site

Posted 2 days ago • Apply by June 6, 2026

Job Description

The Retrofit Sales / Service Sales Executive drives service revenue through solution selling, system upgrades, AMCs, and spare part contracts. Responsible for managing portfolios up to ₹80–90 million, the role focuses on identifying retrofit opportunities, developing tailored technical solutions, and strengthening customer relationships across key industries. Working closely with service and engineering teams, the executive ensures efficient execution and supports business growth through energy-efficient and sustainable solutions.

A Job That Matters: Your Tasks

Sales and Business Development
Develop and execute strategic sales plans to achieve revenue and growth targets.
Identify and pursue potential retrofit opportunities through market research, government tenders, and existing customer networks.
Build and nurture relationships with key decision-makers such as consultants, facility managers, contractors, and influencers in sectors like hospitality, IT, healthcare, and manufacturing.
Develop and present customized retrofit and upgradation solutions that improve system performance, efficiency, and capacity without full replacement.
Prepare detailed technical and commercial proposals, including BOQs, ROI analysis, and cost-benefit assessments.
Negotiate contracts, manage pricing discussions, and close deals to meet monthly and quarterly targets.
Use CRM tools to manage sales pipelines, track leads, and ensure accurate forecasting and reporting.
Collaborate with engineering and service teams to design and deliver customized solutions.
Customer Relationship Management
Act as the primary point of contact for key clients, ensuring timely support and communication.
Build long-term, trust-based relationships with customers through proactive service and reliable delivery.
Address client concerns efficiently and ensure customer satisfaction through post-sales engagement.
Solution Selling
Understand and communicate the technical and commercial value of electrical and electronic solutions.
Conduct product presentations and demonstrations showcasing how upgrades, AMCs, and retrofit solutions solve specific client pain points.
Propose sustainable, cost-efficient, and scalable upgrade solutions aligned with customer needs.
Technical Expertise
Maintain in-depth product knowledge, including features, performance metrics, compliance standards, and competitive advantages.
Stay updated on industry trends, energy-efficient technologies, and digital solutions in retrofit markets.
Provide technical guidance and assist clients in selecting optimal solutions.
Sales Administration
Prepare and manage quotations, proposals, and contracts with accuracy.
Maintain organized records of client interactions, project details, and sales forecasts.
Work cross-functionally with service, procurement, and finance teams for seamless project execution.

An Experience That Matters: Your Skills

Educational Requirements

Bachelor’s Degree in Electrical / Electronics Engineering, Business Administration, or a related technical field.

Job Experience

5–10 years of proven sales experience, preferably in retrofit, service, or electrical/electronic solution sales.
Experience handling large service revenue portfolios (₹80–90 million annually) through solution selling, upgrades, AMCs, or spare part contracts.

Key Skills

Strong technical understanding of electrical/electronic systems, retrofit technologies, and industrial automation.
Solution-oriented selling mindset with a focus on consultative and value-based sales.
Excellent negotiation, presentation, and communication skills.
Proficiency in CRM tools, MS Office, and data-driven reporting.
Ability to build long-term relationships and manage multiple key accounts.
High self-motivation, accountability, and organizational skills.
Willingness to travel as per business requirements.

Core Knowledge Areas to Master (Learning Focus)

Product Features & USPs – Core capabilities, differentiators, and technical specs.
Benefits & Applications – How products add customer value and their industrial applications.
Performance Metrics – Efficiency, reliability, and scalability.
Compatibility & Integration – Interoperability with existing systems.
Compliance & Standards – Certifications and regulatory adherence.
Customer Support & Service – Warranty and SLA knowledge.
Pricing & ROI – Articulating value and investment benefits.
Competitive Analysis – Understanding market landscape.
Customer Feedback & Case Studies – Real-world validation of product success.
Future Developments – Product roadmap and innovation pipeline.

A workplace that matters: our offering

Supportive and Inclusive work environment
Career growth and advancement
Comprehensive benefits such as health insurance for employees and their dependents, parental leave etc.,
Learning and Development opportunities